Warning to Nationwide customers and a big step backwards

Saltfish

Ok thanks for all your comments - there have been a few criticising my financial management so let me just say:

-This is the first time in my life that I have ever missed a council tax payment, which is why I'm so annoyed

-Of course, ensuring there are sufficient funds is my responsibility alone -I don't deny it

-Nationwide saw a need to provide a sms 'payment alert/insufficient funds' facility to assist with that responsibility in difficult circumstances

-They didn't clearly inform me they were stopping this service

-Regardless of whether relying on this is a sign of poor judgement, the fact remains I would not have missed those payments had they not discontinued the sms without informing me

I've looked into this and the only sms I have from Nationwide, does not clarify anything about stopping sms:

Furthermore, looking into the Nationwide app notification history, it seems there are 2 different kinds of notifications - the one highlighted was the only type I saw as a 'pop-up' push notification. The ones without the blue dots did not pop up as 'push notifications' - so I've only just seen them now by going into my app and searching for them, following instructions from customer service. Hardly a good replacement for the sms service!

masonic

I'm no expert with the Nationwide app, but the blue dot would typically signify an unread notification and the absence of the same would signify a read notification. It is possible that something prevented the other two from displaying. Sometimes the device will block notifications from apps you have not used for a while, and/or put them to sleep so they cannot send new notifications.

Nasqueron

SMS is an archaic and unsafe notification system, if you need alerts, NatWest / RBS both ping you if you don't have funds but will still pay the bill and put you in a temporary overdraft (no charge if paid before 3pm), I'm sure others will do.

jimjames

https://forums.moneysavingexpert.com/discussion/comment/81970224#Comment_81970224

Unfortunately Nationwide don't seem to do that. If you login to the app to check your account you won't see any info on the payment that is pending. With other banks (HBOS for example) you see the transaction applied and the amount you are now overdrawn once it is paid. Nationwide has nothing showing so you can't even tell what the outstanding item is, the notification just says payment for £xx.