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Holiday cancellation due to jet fuel shortage - covered by insurance?

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Comments

  • eskbanker
    eskbanker Posts: 41,010 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 24 April at 4:30PM

    Yes, package providers are liable to refund in full under various scenarios, including:

    • where there are unavoidable and extraordinary circumstances at the destination (such as adverse FCDO guidance) and the traveller chooses to terminate because of that
    • where the provider terminates for any reason
    • where the provider increases the price by more than 8%
    • where the provider makes a significant change to the arrangements, which may include a significantly different departure airport (they're typically grouped, so you wouldn't be entitled to terminate if they changed from, say, Stansted to Luton*) or a difference in holiday duration, and the traveller chooses to terminate because of that

    Rights and obligations are defined in the Package Travel Regulations:

    https://www.legislation.gov.uk/uksi/2018/634/contents

    *Edit: from a quick look at Tui's Ts & Cs, they equate any change of departure airport to being a significant change, whereas Jet2 define it as "change of your UK departure airport to one in an area significantly more inconvenient to you"

  • Grumpy_chap
    Grumpy_chap Posts: 20,915 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker

    where there are unavoidable and extraordinary circumstances at the destination (such as adverse FCDO guidance)

    FCDO guidance at, or very close to time of departure. Can't cancel now on the basis of FCDO advice for a holiday in August.

    Just adding given some of the recent threads we have seen in the forums.

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