Royal Mint Issues?

Topazmine

Is anyone else having issues with Royal Mint's website? Have (had?) some investments there in digital gold. Couldn't log on for weeks, now I'm in and my digital gold all seems to have vanished… As has the function to buy any more. As have the records of a few small purchases I made as gifts over the last 10 years. And the record of the small amount waiting in my account ready to buy some more.
It's impossible to contact them over the phone as both the numbers they provide are "experiencing technical difficulties", there's no email address for them, only a webform. Had an answer from their customer support (which was possibly a chatbot), and it now states my issue has been forwarded on to their IT department as "they have not received any prior reports of issues".
So while I wait for however long it takes them, was wondering if anyone else has been having issues with them over the last six months?

ShinyStarlight1

I found them to be so inefficient and frustratingly unprofessional that I decided never to buy from them again. That was a couple of years ago but I couldn’t believe how poor their service was.

Topazmine

https://forums.moneysavingexpert.com/discussion/comment/81968884#Comment_81968884

Heh. Some time ago I realised their web 'store' was probably the only digital aspect of the entire operation. Think they print out the orders, put them on a trolley, a 90 year old slowly pushes the trolley down a corridor to another room, where the orders are typed manually into a local machine, before eventually repeating the entire process in reverse to report that you're successfully bought the items through their 'online' shop. 🙂‍↔️

ShinyStarlight1

https://forums.moneysavingexpert.com/discussion/comment/81970769#Comment_81970769

I think you are absolutely right.