Paypal dispute - advice needed

imtiazahmad

https://forums.moneysavingexpert.com/discussion/comment/82024002#Comment_82024002

If PayPal has already ruled in your favour and refunded you, then as far as they’re concerned the transaction is closed and you’re no longer under any obligation to return anything unless they explicitly reopen the case.

On the “unsolicited goods” point, UK consumer law can apply in principle, but in practice it’s a bit messy with overseas sellers and it doesn’t really help you enforce anything against a business in China.

Realistically, the key question is whether PayPal treat this as “item delivered after dispute closure” and try to reverse the refund. That sometimes happens if tracking shows delivery, so I’d keep an eye on your PayPal case/messages.

The £400 return postage request is basically irrelevant if you didn’t agree to a return through PayPal’s process. I’d personally wait and see if PayPal contact you before doing anything, because otherwise you risk paying return costs on something you’ve already been refunded for.

sheramber

Refuse delivery

Chief_of_Staffy

https://forums.moneysavingexpert.com/discussion/comment/82024002#Comment_82024002

If there's no contact then you can refuse delivery. If the courier doesn't accept the item back, or it's delivered without you being present, you need to inform the sender that you will keep it for a set time and it's up to them to arrange collection at their expense. At the end of that period, if you still have it, you can chuck it away or sell it. Selling it isn't strictly legal but as it's highly unlikely a company from China would find out about it, and impossible for them to take action against you even if they did, that would be your best option.

Downthedrain

The parcel turned up unexpectedly and the outside looks like its been badly mishandled and there's an ominous sound when the package is moved. I contacted the seller to explain and also to point out that Its unopened and request a prepaid returns label. Rather surprisingly, they've asked me instead to send it to a customer in the USA who's ordered the same instrument. Seems to be rather underhand.

danny13579

Downthedrain Forget about sending it to a customer in the USA. That customer's address should not have been given to you, complete breach of their privacy. I would put it away somewhere and send one final message to the seller informing them that you're giving them until a certain date to send you the return shipping label otherwise you shall dispose of the package.

Downthedrain

I've now done that and it will be interesting to see what happens, especially given the high return costs from rhe UK.