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Natwest reward card interest charge

Interested to know if anyone else are having the same issue as me with their Natwest credit card(reward card), we have used this card for many years with no issue, it is set up with a D/D monthly of full amount therefore no charges, but in the last two months we have been charged over £400 'interest' for no apparent reason, two phone calls and two emails later and i am none the wiser and have yet to receive any credit for the unauthorised 'interest', i was told it was a bank error and that it will be sorted 'centrally' - no guarantee of date or amount, i have now asked for re- compense. I feel stuck with no one listening or taking action

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