Where do I stand? One call ins.

gazb_2

I’ve just taken out a policy with one call van insurance. I set the date of the policy as today as I need to used the van. In 20 years of driving that usually means I can go and drive straight away

one call have sent an email saying I’m not insured until I have the certificate of motor insurance in my email and it can take 5-7 working days to receive it! The email confirms that they’ve taken my money already.

Since taking out the policy I’ve seen how bad of a company they are to deal with and that they’re going to charge me £60 cancellation fee if I leave within the 14 day period.

can I drive the van now? What can I do to be able to drive now? Can I take another policy out with another firm? I’m stumped

thanks

MACKEM99

Just seen an advert tempcover.com get on road in 10 mins.!

Grumpy_chap

Mackenzie has given the solution that ensures you are covered and have peace of mind.

Other temporary insurance providers are available.

gazb_2

at £55 per day for potentially 7 days, it’s going to cost more than the original policy.

is this normal for insurers to do this? Why would it let me pick a day and then not insure me. Would it not be better to give me options when I pick a day starting 7 days away. I could’ve the not bought this policy and picked another that insured me instantly

Grumpy_chap

I'd imagine the 7 days is to allow the insurer to validate your policy. It probably usually takes less than 7 days, though a 4-day Bank Holiday weekend will be the time that takes about as long as it can.

The majority of people probably obtain insurance ahead of the policy start date

Car_54

https://forums.moneysavingexpert.com/discussion/comment/81950261#Comment_81950261

Why take a temporary policy?

The OP can take a normal year's policy elsewhere, then cancel One Call.

Grumpy_chap

https://forums.moneysavingexpert.com/discussion/comment/81950502#Comment_81950502

I thought the OP only needed to use the van for one day before the policy would be confirmed.

soolin

https://forums.moneysavingexpert.com/discussion/comment/81950505#Comment_81950505

Op does state this

one call have sent an email saying I’m not insured until I have the certificate of motor insurance in my email and it can take 5-7 working days to receive it! The email confirms that they’ve taken my money already.

Car_54

https://forums.moneysavingexpert.com/discussion/comment/81950505#Comment_81950505

But he also said "Since taking out the policy I’ve seen how bad of a company they are to deal with"

oldagetraveller1

I did insure my Classic with Onecall a couple of years ago. I was aware of their poor reviews beforehand too.

From what I remember the Certificate of Insurance was available to view and download, in my Onecall Portal, almost immediately after applying and paying for the policy. It was most definitely not e-mailed to me.

Unless thay have changed the process?

Grumpy_chap

https://forums.moneysavingexpert.com/discussion/comment/81950665#Comment_81950665

Yes, I saw the "up to 7 days" but also I read, when the OP said "I need to use my van" that they meant need to use it once, not every day. I realise that understanding had a lot of embedded assumptions on my part.

I guess the real lesson is not to leave it to last minute to obtain insurance, especially when that is a 4-day Bank Holiday weekend.

One has to accept that the cheapest insurance might well not have the best customer service.