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CGT , trouble logging in online

TillerGirl72
TillerGirl72 Posts: 7
Name Dropper First Post Photogenic First Anniversary
Forumite
in House buying, renting & selling

Some of you have kindly helped me on my other CGT thread.
Now I have a new problem.
Although within a gnat‘s whisker of completing my CGT return online today, I wasn’t able to upload the proofs/calculations because the system didn’t like something about my attempted uploads… they were screenshots from my phone of a couple of things but despite these being JPEGs , an acceptable type of file, the system rejected them. So I rang up the HMRC helpline & ( briefly) was told to convert them into PDFs. So I’ve done that.
Tried to get back into the HMRC site but of course nothing is saved and indeed I can’t get in at all now because I’ve been locked out whilst trying to prove my identity.
Jeepers creepers! What can I do?

Comments

  • mills112
    mills112 Posts: 497
    100 Posts First Anniversary Name Dropper
    Forumite
    edited 31 March at 1:05PM

    Call them again to unlock your account?

    There is a size limit on the files that can be uploaded. I often scale the size down when I submit jpeg as my mobile camera takes high resolution photos, even with the resolution set to non HD! but yeah, always submit stuff in PDF if they accept that format because PDF documents are much smaller in size than JPEG.

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