Britannia Parking PCN

double_dutchy

I parked overnight in "Car Park 11" at Basildon railway station and used the "PayByPhone" app to pay for 24 hours parking.

I've now received a PCN from britannia parking.

I was mystified initially but, on checking the app I realised I've got one digit wrong in the car registration, so I paid for the correct time but the reg was wrong.

Should I appeal to britannia on that basis?

Gr1pr

You can do, as a minor keying error, but study the keying error section in the joint Code of Practice first

You should also check the NTK PCN letter for compliance with Pofa2012, or not

Coupon-mad

@double_dutchy just appeal and quote the minor keying errors clause from the Joint Code. Britannia have to cancel it.

double_dutchy

OK, thanks

I found a link to the Joint Code of practice on another thread but the link didn't work, do you have a working link?

Gr1pr

Try The BPA or IPC websites

double_dutchy

Thanks, got it now……

double_dutchy

I'm sure you know what the keying error clause says but I'm quoting it below:

I note that it mentions supplying the vehicle registration at "an on-site machine, by telephone or online"

…..but mine was within the PayByPhone app which is none of those (unless "online" also includes apps)?

Thanks

6.3. Keying errors Where the terms and conditions require the driver to supply their vehicle registration mark at an on-site machine, by telephone or online, the parking operator must have and follow a documented policy and procedure to avoid issuing or enforcing a parking charge in respect of accidental keying errors. This should include the adoption of technologies that reduce keying errors. NOTE 1:

Some common keying errors can be accommodated within the registrationsystem, for example confusing the letter “o” with the numeric symbol “0”; More informationis found in Annex F.

Coupon-mad

Do it anyway.

double_dutchy

Thanks - I've appealed on the basis of a minor keying error - thanks for you assistance

double_dutchy

I received an email today from Britannia.

They - rather grudgingly, I think - accepted my appeal - this is what they said:

Thank you for your appeal received on 31/03/2026

The appeal has been reviewed. The photographs and any evidence have all been taken into account.

We have reviewed the transaction data for the date of your visit and we have been unable to find a ticket purchased corresponding to your full and correct vehicle registration number.

The Parking Charge was issued to your vehicle because you failed to purchase a valid ticket.Please be aware that for payment to be allocated to your vehicle, the FULL AND CORRECT registration must be entered when using the PayByPhone system.

It is the driver’s responsibility to ensure that they have read and understood the terms and conditions for using the car park, and paid for their parking correctly.

On the assumption that your intention was to enter the full and correct registration number, we are prepared in this instance to cancel the Parking Charge

So, good news!

Thanks to all who assisted

Coupon-mad

Very good. There shouldn't even be PCNs in these cases. Data should be checked by a human (and 'fuzzy data' searches) to see close-match VRMs and allocate the payment.