Iceland bag rip-off

Batman987

When the government brought in the charge for carrier bags Iceland started adding a charge of £1.60 to cover this cost on their home deliveries. I have just received this months shop and it was delivered loose in the crates and I had to use the bags I had from last month to carry the shopping from my front door to the kitchen. This caused me a major issue as I have arthritis and cannot bend without causing pain in my back. The driver kindly tried to help by lifting one of the crates to waist level but this left me with severe back pain that affected me for the rest of the day. To add insult to injury they still charged me the £1.60 fee which has now been renamed on the bill from “bags, pick and packing” last month to “picking and packing” this month. It was stated on the bill that who’s would be a bagless delivery as a trial period for environmental reasons which I would understand if they cancelled the extra fee but this would not take into account people with disabilities who rely on home delivery. I have emailed the company informing them after many years I will no longer be shopping with them.

Batman987

I would also like to add that anyone who gets multiple plastic bags each month please donate them to your local food bank because they are always needed so they have something for people to take their shopping home in and they are always very grateful for them.

Clowance

Ocado deliver in bags, and refund 10p for each one returned with next shop. They are the thin "disposable" kind which I find useful in my handbag pocket as less bulky than bag for life. HTH