Personal Contract Hire Order/Price mismatch

simonjh

https://forums.moneysavingexpert.com/discussion/comment/81936883#Comment_81936883

It's not even been delivered yet.. wish you luck with the clubcard deals.

simonjh

Yes the dealer is delivering the car, in a different colour description from the order, and a lower OTR/manufacturer list price value than the order.

Mildly_Miffed

I fail to see how the purchase price is relevant to the lease price, since you aren't buying the car.

I asked a few days ago - what's the cancellation terms on the deal?
Can you find a better deal elsewhere?
Because, if you can, cancel and take it.
If you can't…

facade

https://forums.moneysavingexpert.com/discussion/comment/81942126#Comment_81942126

I'm assuming, but I can see that the OP would be upset that their lease cost was increased by choosing a car with an expensive paint option, yet isn't reduced by the car being cheaper with a no-cost paint option.

The final slap in the face is the LeaseCo's admission that they buy all the cars in at the same price anyway whatever the spec., so there was actually no reason, (apart from that extra crate of bubbly at the shareholder's meeting) to have charged more for the lease in the first place!

I'd be inclined to cancel out of spite if it didn't cost me anything, rather than be bitter about paying out an extra £20 a month for years.

simonjh

Thanks for the input to those that responded to my request for Opinions.

I'll update my post again once I have a response from the broker to my formal complaint and/or if I need to raise with the FOS as I guess it might help others who experience a similar situation.

Interestingly the PCH broker has the exact car/terms advertised with the revised included colour (exactly as I am receiving) at the lower monthly price through leasing.com which matches the original included colour that was advertised and stock wasn't available.

Mildly_Miffed

So cancel and re-order. <shrug>

simonjh

I negotiated and agreed to a settlement with the Broker. I don't need to re-organise another PCH deal, re-arrange insurance or reschedule the return of my existing car as a result which is much better in my situation.

If anyone else experiences a similar PCH misrepresentation situation I would certainly recommend raising a formal complaint with the broker, make sure you advise them you will progress to FOS and write reviews describing the issues encountered, that is if the broker is not willing to budge. And try to negotiate a settlement.. otherwise actually raise with FOS and write those reviews.

Thanks again to all who responded to all who responded to my request for opinions.

Mildly_Miffed

You negotiated a deal with the broker, yes.
Now you want to change that deal.

If they won't agree to change that original deal, cancel and re-order.

If you don't want the hassle of that, stick with the original deal.

sheramber

https://forums.moneysavingexpert.com/discussion/comment/81945911#Comment_81945911

I think the OP has already renegotiated to his satisfaction.

See his post above.