Legit balance transfer flagged as fraud

ibuki_evan

I called NatWest to do 3 transfers for me over the phone. Later when I checked the app those transactions were being reversed, and I received a text message from the fraud team.

I called them and said it was me calling the credit card service. They said it has to be escalated to another team, and told me to call again to check progress in 5-7days.

Now my card is still blocked, and I still have 2 more cards to do, plus potentially have to redo the 3. How ridiculous.

Has anyone encountered this kind of mess before?

MyRealNameToo

Presumably all the accounts you were transferring to are in your name and from UK banks?

ibuki_evan

https://forums.moneysavingexpert.com/discussion/comment/81936384#Comment_81936384

Yes they are

Nothing doggy but still being flagged up

born_again

Are you transferring balances from non Nat West cards to NW. Or is it from NW to other cards?

grumpy_codger

https://forums.moneysavingexpert.com/discussion/comment/81937115#Comment_81937115

As the OP "called NatWest to do … transfers" it's obvious that the BTs were from other cards to Natwest one.

ETA: BTW, BTs to Natwest can be initiated via their banking app - that will probably look less suspicious than doing this over a phone

ibuki_evan

https://forums.moneysavingexpert.com/discussion/comment/81937115#Comment_81937115

No they are from HSBC and Santander…

https://forums.moneysavingexpert.com/discussion/comment/81938155#Comment_81938155

My app was having some issues (duplicate profiles) so it wasn't showing my credit card on it.
Will see if the BT can be done next week