Small Claims Court

Woodstok2000

https://forums.moneysavingexpert.com/discussion/comment/81923918#Comment_81923918

That's not the Which or Citizens advice interpretation of the CRA.

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl

• Six months or longer: You must give the retailer one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty.

pinkshoes

https://forums.moneysavingexpert.com/discussion/comment/81923922#Comment_81923922

If you haven't given Currys a copy of yhr independent report then you're not in a position to proceed with the LBA.

Give the report to currents and say you dont need to have their £75 one as you already had a report done, then ask them to repair, replace or offer a partial refund. I would emphasise your preference for a partial refund saying you had to purchase another laptop already as it was needed.

A_Geordie

https://forums.moneysavingexpert.com/discussion/comment/81924084#Comment_81924084

Citizen's Advice mostly summarises your rights in plain English, they don't get into the detail. For the sake of clarity, here's what the CRA actually says under section 23 :

(2) If the consumer requires the trader to repair or replace the goods, the trader must—

(a) do so within a reasonable time and without significant inconvenience to the consumer,

(3) The consumer cannot require the trader to repair or replace the goods if that remedy (the repair or the replacement)—

(a) is impossible, or

(b) is disproportionate compared to the other of those remedies.

(4) Either of those remedies is disproportionate compared to the other if it imposes costs on the trader which, compared to those imposed by the other, are unreasonable, taking into account—

(a) the value which the goods would have if they conformed to the contract,

(b) the significance of the lack of conformity, and

(c) whether the other remedy could be effected without significant inconvenience to the consumer.

(5) Any question as to what is a reasonable time or significant inconvenience is to be determined taking account of—

(a)the nature of the goods, and

(b)the purpose for which the goods were acquired.