Section 75 Help - Fraudulent item

Emmia

I'm sorry OP whilst hindsight is 20/20.vision. I'm really not sure I'd have bought an expensive branded watch from eBay, even with the positive reviews, stickers and whatnot.

I'd only have bought from a physical store, either direct from Tag Heur or an authorised retailer - the risk of fraud is too high.

HampshireH

https://forums.moneysavingexpert.com/discussion/comment/81923231#Comment_81923231

Hi

Yes whilst I appreciate that, it doesn't really assist the situation

I rarely use sites like eBay these days but this wasn't presented an individual and had a separate retail website etc with good reviews (not just eBay reviews).

Ive had mixed responses so I guess worst case I submit the claim to be rejected. Literally have nothing to lose by trying

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/comment/81923338#Comment_81923338

Why buy it from eBay rather than direct from their website?

The use of a marketplace to process your payments can be an issue, you will find many declined complaints on the ombudsman website because of this. There are however exceptions and its probably worth reading this fairly long response https://www.financial-ombudsman.org.uk/decision/DRN-4192013.pdf to get some arguments for inclusion.

Note the ombudsman does not set precedent and therefore you cannot simply quote the above case and assume the next person will come to the same conclusion.

HampshireH

https://forums.moneysavingexpert.com/discussion/comment/81924565#Comment_81924565

Thankyou I will take a read

HampshireH

I thought I'd update on this one.

I put my claim in for the full cost of the original item and the cost to replace the fake parts with an original mechanism.

Virgin originally declined my claim based on the fact I bought the item as a gift for my partner and I wasn't the user of the item. They claimed this broke the link but in the same letter they confirmed the link.

I appealed this and they paid me back in part which fully covered the replacement Tag mechanism.

Happy with the outcome as I wasn't left out of pocket and now have a legitimate watch with real parts.