Money taken through direct debit eventhough cancelled within 14 days

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/81917945#Comment_81917945

My understanding is that starting the service within the 14 days doesn't actually negate the customer's right to cancel, but just gives the merchant the right to charge pro rata for what's been provided/used?

https://www.legislation.gov.uk/uksi/2013/3134/regulation/36

Aylesbury_Duck

https://forums.moneysavingexpert.com/discussion/comment/81918024#Comment_81918024

Yes, you're quite right, I had forgotten that element.

swm039

https://forums.moneysavingexpert.com/discussion/comment/81917915#Comment_81917915

Thanks @Woodstok2000 I have used direct debit guarantee to get my money back and my wife has used their online portal to submit complaint. To add they are sending threatening email to my wife saying they will handover the debt to their authorised debt collection agency.