Moving house can't take tariff but still being charged an exit fee

Scot_39

https://forums.moneysavingexpert.com/discussion/comment/81916442#Comment_81916442

Interesting - but doesn't explicitly say move your existing contract - it says supply.

And section 12 of T&Cs as your other post - says the contract is ended.

Maybe if OP complains - they will do something special - or at least wave the fee to retain business.

Ive never moved since suppliers started managing supplies across moves though. Always the cancel old, register deemed, move deemed route.

Woodstok2000

https://forums.moneysavingexpert.com/discussion/comment/81916518#Comment_81916518

You signed up to have energy supplied at a specific address for a set period. Fuse will honour that contract, but it seems like you want to break it by stopping the supply at that address?

EssexHebridean

https://forums.moneysavingexpert.com/discussion/6658886/moving-house-can-039-t-take-tariff-but-still-being-charged-an-exit-fee

I would go back to them, providing the proof of their statement that you could take the tariff with you. That is hopefully going to be in writing - email or hard copy, but failing that, the detailed note of the time, date and person who a telephone conversation was with. Chances are that once that evidence is produced they will find a way to make it happen. I would also state clearly that had you not been given that information, you would not have taken the fix, so their statement at the time made a material difference to your decision.