Virgin Money app

borderline

I downloaded today the Virgin app, after I enter my login details I get this error… it seems this this an ongoing issue?

additionally, I can't even transfer money from HSBC to Virgin as it says Unable to check details. The payee's bank doesn't offer this service.

🙄

wmb194

I can login on my phone okay.

borderline

well it turns out the app doesn't work for savings accounts

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/81915962#Comment_81915962

Which savings accounts?

borderline

https://forums.moneysavingexpert.com/discussion/comment/81916024#Comment_81916024

the ISAs at least.. I called them up and they told me the app is only for other types of accounts (current accounts, credit card..)

dc_scotland

@borderline ISAs and other savings accounts do appear in the app, but only if they are 'exclusive' products for current account holders. I don't think they have any such products available at the moment

borderline

https://forums.moneysavingexpert.com/discussion/comment/81916093#Comment_81916093

thanks. I don't have a current account with the, just the ISA, that is why then

Yorkie1

Virgin has several legacy banks under its umbrella - and they don't all appear on the App either!