Consumer rights

67bacon67

Hi can anyone give me some advice? I bought bedroom furniture 5 months ago and it came all different coloure. I was promised a replacement but still nothing. I’ve asked for a refund but in the meantime I was told to use the furniture and my shoe has taken some paint off the inside of wardrobe when I lifted it to empty the wardrobe. Can they deduct my refund.

Alderbank

https://forums.moneysavingexpert.com/discussion/6658103/consumer-rights

Welcome to the forum.

Can you share some more information please…

Who did you buy it from? Did you buy in a shop or entirely online?

Was it sold as a suite of furniture of did you select individual matching items?

'Different coloure', does that mean pieces were quite different colours such as some black and some white, different shades of nominally the same colour, or described as eg 'oak' but with varying shades, grain, etc?

67bacon67

I bought the furniture from a store on credit card. It was bought as a set. All the pieces have a different colour paint and all have different oak tops.

67bacon67

Didn’t explain myself there. All pieces should’ve been the same colour but all arrived different. The delivery men built the furniture for me but never mentioned they were all different shades before leaving

SiliconChip

https://forums.moneysavingexpert.com/discussion/comment/81910723#Comment_81910723

Were you there when it was built? If so then either the colour difference is obvious enough that you should have noticed and said something, or it's so subtle that you didn't notice then and perhaps isn't bad enough to be too concerned about now.

Alderbank

https://forums.moneysavingexpert.com/discussion/comment/81910812#Comment_81910812

Maybe, but none of that has any relevance because the store has agreed to exchange it.

They should be allowed a reasonable time to replace it and any delay should not cause significant inconvenience. If the delay is 'excessive', or the inconvenience is 'significant', or the replacement furniture is still the wrong colour, you can then ask for a refund. The store must give a full refund, no deductions because it has been used, etc.

Furniture can have long lead times so if the re-order went in promptly the time probably is reasonable - there's not much else the store can do to speed things up.

Any delay causes some inconvenience. If you had nowhere else to store your clothes and they were piled up on the floor then more than a day or two would be significant. However since they have told you to continue using the wrong coloured furniture I don't think that is significant inconvenience, your clothes won't care about the colour.

67bacon67

I told the store the day the furniture was delivered and they’ve promised me a replacement every month since October 2025. They also said if I still want replacement it would take another 8wks and by that time the store will have closed as the owner has retired and sold the premises.

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/81910944#Comment_81910944

If the business is shutting down imminently, rather than being sold as a going concern, then this reduces your options considerably - when they ask if you still want replacement, is that as opposed to a refund or just as opposed to putting up with mismatched furniture?

67bacon67

They asked me to keep mismatched furniture and I’ve refused and said I want a refund. They were supposed to collect it on Monday but said they didn’t have a van suitable so said they’re coming next Monday.

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/81910968#Comment_81910968

There do seem to be a number of red flags here, so you should be alive to the possibility that you may end up with neither furniture nor refund, nor any realistic route to pursue either….

Okell

@67bacon67 - you say you paid by credit card.

(1) How much did you pay?

(2) Was it sold as a set or did you buy individual pieces?

(2) does your invoice list and price each piece of furniture separately, or does it just give a single price for the "set"?