Faulty iPhone

JustMeHereToSayHi

Hi all. I'll try and keep this brief.

Bought iPhone in November, from Apple directly, Online and taking their 0% offer through Barclays.

Phone stopped working yesterday.

Went to Apple store today and they said it's definitely faulty and offered to repair it.

I said I'd rather it was replaced but they refused. I asked for a refund and they again refused stating I'd need to speak to Barclays for that.

As Martin says, SAD FART - definitely not lasting a reasonable amount of time or satisfactory quality.

Also, what happens if it breaks again in another four months?

Who's right here, Apple for refusing a replacement or refund or me for requesting it.

Any advice appreciated.

Thanks all in advance

Woodstok2000

As you're outside 30 days you cant get a refund straight away, the retailer has to have the chance to repair or replace the item. You can ask for either a repair or replacement, but the retailer doesn't have to provide your choice if it's disproportionately expensive. Apple would probably argue that a replacement phone is disproportionate if the fault is easily fixable.

On The plus side they only get one chance, so if the repair fails or the same fault returns, you can go back and get a refund.

TadleyBaggie

Apple generally wouldn’t repair a phone unless it was a known component that had failed, such as a screen or battery. The normally replace with a refurbished device. Did they say what had failed?

JustMeHereToSayHi

No, they didn't say but have had to order them ll part which will take a week to arrive apparently.

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/6658029/faulty-iphone

They are entitled to repair it if replacing it is disproportionately more expensive. Like others I am surprised they are repairing it though, each time Ive had a broken iPhone (due to accidental damage other than once) they've immediately switched it for a refurbished model. Then mine will be repaired and be offered to another person as a replacement. The one that wasnt AD was on the 3rd week of ownership and launch so did get a brand new replacement as there weren't refurbished ones yet.

If it breaks again then the CRA gives you the final right of rejection and so at that point they have to refund you however if its more than 6 months after the original purchase they can deduct from the refund the "use" you have had from the device before the failure so it doesnt have to be a full refund.