Washing machine in warranty but needs out of warranty part?

kungfumaster70

I purchased a Candy washing machine from AO in October, and it is still within the warranty period less than 6 months. Recently, the pump failed and a seal broke, causing the machine to leak. An engineer attended and repaired the pump; however, the seal required replacement and was out of stock at the time.
It has now been two weeks without a working washing machine. I contacted Candy again via AO to express my dissatisfaction, and I have since been informed that the seal is considered an out-of-warranty part. This was not explained to me by the engineer during the visit, nor was I advised that I would be expected to wait an extended period for the part to become available.
Could you please clarify whether I am required to wait and pay for this part myself, or whether I am entitled to return the appliance given that it is still under warranty and currently unusable?
Kind regards,

TELLIT01

As I understand the rule for 'under 6 months' they have one opportunity to repair and then the appliance can be rejected. I would say they have tried and failed to repair, so now you can reject. Others may have a different opinion.

MyRealNameToo

Given its under 6 months old you would have been better to deal with AO under your statutory rights rather than Candy under your warranty.

Under statutory rights it's assumed a defective part unless AO can show either you've caused the damage or less than 6 months is a reasonable lifespan.

I'd go back to AO and state you want them to deal with the seal under the Consumer Rights Act.

oldagetraveller1

Which seal is it? Something like a door seal might not be covered because an item of laundry could have damaged it.

e.g. the wire from an underwired bra dislodging.

the_lunatic_is_in_my_head

https://forums.moneysavingexpert.com/discussion/comment/81905881#Comment_81905881

AO automatically divert you to the manufacturer via their website.

OP tell AO you want to reject for a full refund, they might suddenly agree to replace the seal.

Did you buy on credit?

born_again

https://forums.moneysavingexpert.com/discussion/comment/81906006#Comment_81906006

If they have any given OP said out of stock 🤷‍♀️

sheramber

Warranty is with the manufacturer and what it covers is as stated in the warranty document.

Your consumer rights are with AO.