Consumer rights advice

Grumpy_chap

What attempt to contact Delonghi have you made since the failed collection?

Brondie

I contacted them last night after 2 days of non collection and await a reply. The email of the 27th was to ask (again) what the initial fault and repair were.

born_again

To be fair customer service staff may have no idea what the repair was. All going to be depend on what sort of systems they are running.

Brondie

https://forums.moneysavingexpert.com/discussion/comment/81908808#Comment_81908808

Then they should escalate my query to someone who does know and let me know they are doing that. I have asked 4 times now within my correspondence and they address all points apart from that, or as seems to be the case now, not reply to my email at all.

born_again

https://forums.moneysavingexpert.com/discussion/comment/81908831#Comment_81908831

If the same person keeps email in the same query to us, then on our systems we can see the history. If someone has already replied. Then any further emails get closed down & you move on to the next. People constantly emailing in the same query, slows responses down.

No idea how they work, but if the systems do not show what was done, then no one will know. Could be on a separate system where repairs are done, but that would be internal & maybe no staff to actually look at it.

Brondie

https://forums.moneysavingexpert.com/discussion/comment/81908846#Comment_81908846

Regardless I'm not asking a ridiculous question. Someone should be able to answer it. It is relevant information when I am exercising my final right to reject.

They want to inspect the machine, which is being further delayed by non collection.

Totally scunnered with it, I think I'll just stick to tea from now on!

Undervalued

https://forums.moneysavingexpert.com/discussion/comment/81955758#Comment_81955758

This new poster seems to be pushing a commercial service (see last sentence) which I understood to be against forum rules??

Okell

Yes.

And all he's done is copy my first two replies to the OP!

Can't even be original!