Fuse - MSE cashback not paid

AKentishLass

Hello,

I joined Fuse through the MSE cheap energy club because there was a £20 cashback. Without this incentive I would not have switched

This was in August last year. I have not yet received the cashback fron MSE. They just 'shrug their shoulders' and claim it's Fuse's responsibility. I also contacted Fuse, they'll 'investigate".

Has anybody had the same issue?

I am stuck in a marketing deal limbo between MSE and Fuse. But I think that it throws a bad light on the MSE cheap energy club and on MSE in general, as they purport to be consumer chamions.

[Deleted User]

https://forums.moneysavingexpert.com/discussion/6656986/fuse-mse-cashback-not-paid

I would suggest emailing MSE at energyclub@moneysavingexpert.com - they'll be able to assist

IOWJJBTM2025

Not a great advert for Fuse.

You can leave penalty free 49 days early.

Therefore if you had a 12 month fix and you joined in August you only have another 5 months with them. At this point you can look at getting a better fix. From April 1st you should get some discount although not the full amount because Fuse do not pay the ECO scheme costs. Hope you get the £20 eventually.

brewerdave

I joined Fuse last August on a 13 month fix, August v3. I think I went via USwitch from an MSE link.. Can't remember any cash incentive on offer at that time, but I may have got an Amazon voucher ?

But I "saved" in excess of £120 pa compared with the fix I had been on briefly with EDF and ,for me ,anyway , that Fuse fix was comfortably better than anything else around other than Outfox the Market.

The issue I had ,was that Fuse put me on a more expensive deal - took several online chats to get them to honour the v3 deal.

[Deleted User]

https://forums.moneysavingexpert.com/discussion/comment/81900185#Comment_81900185

This doesn't seem to have anything to do with Fuse (other than they have kindly agreed to investigate as the OP is a Fuse customer. I suspect, after investigation, they will suggest the OP contacts the CEC as the CEC is responsible for paying the cashback. But who knows? They may be be able to assist the OP in another way)

Cashback is paid by MSE (MONY)

I also suspect that as the OP is on an August Fuse Fixed tariff, there's not likely to be much hope of anything available today that will beat it. But the OP is with the CEC, so they will be able to see for themselves.

If the Fuse switch is still marked as "switch in progress" then the OP may struggle to switch again via the CEC, hence best that the OP follows my earlier advice.

nicole1987

Reading other forums (I'm thinking of signing up too) it looks like you may have to spin the wheel in the app to get the cashback offers

baldilocks10

MSE advertised the cash back and confirmed in email the same when the switch was in progress.
They say that they're waiting to get paid from the supplier, but thats neither here nor there. They are responsible for what is on their site not Fuse in your case or Eon in mine.
They advertise cash back and are therefore responsible for ensuring you receive the cash back within the specified time.
No doubt some are paid out, but there are plenty of examples on this forum of many that don't. No doubt many don't complain as I believe they should.

QrizB

For the benefit of anyone else thinking of joining Fuse, the MSE cashback is generally only £10 or £20 while a Fuse referral from friends or family is currently worth £100.

No, you can't get both.

Brisbaneroad

Beware if you're considering signing up with Fuse. The comparison details tell you that you start with a variable direct debit, but can then switch to fixed amount monthly payments. What it doesn't tell you is that Fuse will load up your payments so that you don't go into a debit balance over the winter. About £50 above my estimated monthly average in my case. I can't recall any other supplier doing this.

oldernonethewiser

https://forums.moneysavingexpert.com/discussion/comment/82160679#Comment_82160679

A monthly average will be just that, an average of a period of time eg 12 months. Other suppliers, in my experience, have done similar.

You can stay on the variable monthly payments if you prefer

QrizB

I can't recall any other supplier doing this.

When I joined Octopus, back in 2022 or so, they took their first "monthly" payment before I was even on supply. This was to make sure I had some credit on my account and wouldn't go negative.

You can stay on the variable monthly payments if you prefer

Exactly this. I'm paying Fuse by DD monthly in arrears. I never have credit with them.