Activating new HSBC physical secure key - no activation prompt when try to login?

Rich2808

https://forums.moneysavingexpert.com/discussion/comment/81898233#Comment_81898233

I try login as usual - and get no such prompt. Where is this option in web banking that says 'I don't have an existing secure key' - I don't need to reregister for online banking as I have a username already set up?

The online guide is explicative - not interactive?

https://www.hsbc.co.uk/help/digital-banking-help-tool/how-do-i-activate-my-secure-key/

Rodders53

When the Wife's Secure Key battery died we went into Branch where a very nice lady found a new one in the store-room and set it all up for us.

If all else fails go into Branch?

gt94sss2

https://forums.moneysavingexpert.com/discussion/comment/81898244#Comment_81898244

In which case I think you need to call them so they can disassociate your existing key from your account.

Rich1976

why don’t you call them and ask how to do it as am sure it could have been sorted by now?

j.p

I recently obtained a new, unregistered physical Secure Key from an HSBC branch, upon explaining that the display on my existing Secure Key was quite dim and was probably running out of battery.

I was startled as the member of staff that handled me the new Secure Key told me they had just disabled the old Secure Key 'to make registration of the new one easier'. Though that would require I still had the password that I had set up when I had registered the initial Secure Key, they added.

I left the branch a bit confused, thinking what that old password might have been, and a bit afraid perhaps I might not remember it and have to come back to the branch.

When I got home I started the process and was prompted for the password at some point - which in the event I could recall, and was able to type it right at the second attempt, by replacing one of the letters in the password with a letter-looking number, that I thought initially I might have substituted in order to create the password - and that indeed was it.

The process went well, but I think I was lucky. I wouldn't recommend to others that the old Secure Key is disabled before the new one is obtained, unless they too remember the password.

flaneurs_lobster

The process went well, but I think I was lucky. I wouldn't recommend to others that the old Secure Key is disabled before the new one is obtained, unless they too remember the password.

How many passwords are you managing/remembering in this way? It does suggest that a lot of your passwords are very similar - the danger with this is if one is compromised then others may be able to be derived fairly easily.

Google "password manager" and have a think about it.

j.p

https://forums.moneysavingexpert.com/discussion/comment/81920707#Comment_81920707

That is true ☹️