Balance does not add up.

tribetown

My credit card had 2 fraudulent transactions so I called the help line to explain and was eventually put through to the UK help line.

She cancelled those transactions and my card and I got a new one sent.

This was 7 days ago.

Now when I add all the transactions up my balance is showing £7:25 to much.

I made a purchase on Ebay via Paypal on the 15th Feb for £7:25.

There is a £7:25 Ebay via Paypal transaction showing on the 18th Feb.

It only shows once on Paypal and once on Ebay and once on my card balance but has been added twice.

It took a while to explain this to the helpline but eventually she realised what I was saying and agreed the balance is £7:25 too high so she escalated it via email to the back office (whatever that means) and I have to call back in 3 days. I hope she explained everything in the email.

Just wondering if anyone has had a similar experience and what my next move would be if the back office does not agree.

Gandalf644

https://forums.moneysavingexpert.com/discussion/6656672/balance-does-not-add-up

As it is only £7.25, personally I would pay the full statemented amount (including the £7.25).

If, as and when it is refunded, it will be credited on the next month's statement (so you pay £7.25 less then).

It might save a complication of paying less than the full statemented amount and then having to fight over interest charged etc and having to sort that one out as well if things get a bit awry.

tribetown

https://forums.moneysavingexpert.com/discussion/comment/81897137#Comment_81897137

Yes, I was going to pay it if they disputed it and keep trying.

It is on the current statement so no bill has been sent yet.

I looked online this morning and the correct balance is showing now.