ECP / POPLA REJECTION. Keying error help.

Coupon-mad

OK then don't bust a gut, reply as you had intended. But let's alert the CMA!

You realise the driver didn't actually cause this? The machine did. Watch this video:

https://www.kentonline.co.uk/kmtv/video/to-ell-and-back-columist-elli-hodgson-joins-the-kent-morning-show-to-discuss-parking-fine-investigation-62453/

And it's not just a machine issue at Kent Country Parks. At Syston Square (another ECP car park) there is an entire and very active Facebook Action Group and this was the machine error list from @Beaudelicious six months ago:

She says:

"As you can see the machine fails regularly. These are just the ones we know about. The main line of defence is that one of these machines should check the characters offered in the most simple way. If it's just 2 letters that doesn't comply with UK number plates so they should be configured to reject the submission and ask you to re-enter your VRM."

Beaudelicious:

Please could you email your evidence about Syston Square and your video about how these machines 'work' to the parking@cma.gov.uk email address to encourage them to look at ECP's propensity to cause machine keying errors (including the Kent Online investigation and FOI)?

I am emailing stuff to the CMA myself about various scams but don't think it should all come from me or I'll look like a lone madwoman (please could you also email the CMA your evidence and report about Excel Warburton toll because that one needs lots of info sent to the CMA).

In fact why not get actual victims from both Facebook groups to email the CMA about their own cases? Very powerful if complaints come in numbers first hand, not second hand.

@Redruby521 please can the recipient of your letters also email parking@cma.gov.uk and state what has happened to them (with images of PCN and appeal emails) and express clearly that they would NOT have input only half the numberplate! The machine moved on to payment!

You actually want the court claim because that is when they will end up discontinuing, as they do 100% of the time.

foden11

I still have the documents from helping my stepdaughters husband with the not enter registration that was truck out at Preston court where they also failed to provide a further statement of case and allowing the defendant to apply for judgement that has been done.

I also have a case ongoing for the same reason different car park i have the ticket i paid for and bank statement showing payment,

If they are any help?

James_Poisson

So they install ANPR purely for their own ends, it does not help the motorist in the slightest, in fact you have to jump through hoops to comply. Tt is there to reduce headcount, make catching people out easier, and to maximise revenue over costs.

When it goes wrong they blame the user and add in yet another hurdle backing up more hidden costs, in this advanced age of software / hardware advancement of course they can introduce checks where the system recognises mismatched or short VRNs some already do we have a car park near us that gives you a choice as you start typing, but of course that doesn't make money.

Coupon-mad

https://forums.moneysavingexpert.com/discussion/comment/82076457#Comment_82076457

Yes, email them to the CMA parking team with an explanation and all documents.

We need to send them actual evidence of cases. And not just from me, evidence must come from the victims. It is just a matter of showing the CMA your evidence and pointing them in the right direction.

Redruby521

Mum’s had this reply to our response to the letter to claim.. I personally would tell them to stick it but mums not as ballsy as I am… is it the worst thing in the world if she pays the £20 at this stage??

Thank you x

Upon reviewing your case, we note that you previously submitted an appeal. Although the appeal was unsuccessful, you were offered the opportunity to settle the Parking Charge at the reduced amount of £20.00.

 

Our records indicate that this payment was not made within the specified timeframe. As a result, the reduced settlement offer expired, and the Parking Charge remains outstanding.

Accordingly, the balance remains due and payable.

 

WITHOUT PREJUDICE

Notwithstanding the previous statements, our client would be willing to accept £20.00 in full and final settlement of this matter.

Failure to make payment within 30 days from this email may result in a Claim being issued against you without any further reference for the full balance of £170.00.

Payment can be made via bank transfer to our designated client account: -

• Account Name: DCB Legal Ltd Client Account
• Sort Code: 20-24-09
• Account Number: 60964441

You must quote the correct case reference () when making payment. If you do not, we may be unable to correctly allocate the payment. If further action is taken by us as a result of an incorrect reference being quoted, you will be liable for any further fees or costs incurred.

 

Gr1pr

Its a conundrum, paying £20 when its likely to be a machine fault sticks in the craw, but saves the hassle of dealing with a court claim, even though they will eventually discontinue and mum will pay nothing at all

Or

Fight a future court claim

I would do the latter, like you, but some people want a quiet life. !

Whatever the decision, complain about it to the CMA