Plan A Success!

Woodstok2000 · 20 February at 9:20PM

My wife had a recent PCN from UKPA at Almondvale West in Livingston (Scotland). A notorious retail park with one car park split in half, one part pay and display and the other part is ANPR and ticket machines/app. In her case, the nearest pay machine wasn't working and the next one she went to was for the wrong half of the car park.

Anyway, we were all set to spend a few years ignoring escalating threat-o-grams, but thankfully plan A paid off!

For anyone interested, the Almondvale West car park is managed by Savills - I submitted a complaint via their website and got a response in 24 hours, and a confirmation of cancellation in 3 days. My wife had visited Decathlon and Smyths Toys, Smyths were useless, but Decathlon also confirmed they had contacted UKPA to cancel the notice. The text I used is below:

Almondvale West Parking Charge: PCN UKPA-567-154

Dear Sir/Madam,

Apologies in advance for this email which I’m sure will be nothing short of a waste of your time.

That said, I feel very strongly about the issue and have been directed to you as the landowner of: Almondvale West Retail Park, EH54 6QX I recently received a notification from UK Parking Administration (attached - PCN UKPA-567-154), for a parking charge of £100 as the keeper of vehicle XXXXX.

The charge was for visiting the retail park on 03 February 2026 when I was shopping at Decathlon and Smyths Toys. On arrival, the nearest payment machine was out of order and so I paid at another machine, without realising that the car park is in two parts and each part is managed by a different company with different payment methods.

I contend that this is an unfair charge for a genuine customer of the retail park who paid for parking in good faith. I spent a significant amount in various stores in the retail park and was legitimately shopping. I would like to request that you as land owner consider this and the attached evidence and reach out to UKPA to ask them to cancel the charge notice.

Any help with this matter would be greatly appreciated,

Kind Regards