Heated gloves not wearable. Manufacturer saying no fault

MrsWaggers

I'm looking for help on my next course of action, if any. Hubby bought me a pair of Keis heated gloves at the end of November for my Christmas present. They were bought in store and I tried them on.

For reasons, I didn't get to use them until the end of January. On the lowest setting, I felt a tingle across one knuckle for a few minutes which then stopped. When I turned them up to the mid setting, the tingle returned and remained. I realised they would burn if I left them on. On arriving home there was a defined divot in my knuckle.

They were returned to Sportsbikeshop the next day. Because of the length of time, they had to be returned to Keis. The shop staff tried them on and wrote a report corroborating my issue.

They were returned to me today with a note saying "no fault, they are HOT on high heat, do not leave in contact with skin for a prolonged period"

1.I haven't turned them up to the high setting

2. Nowhere in the manufacturer information does it say you have to wear a liner with these.

Looking online, this appears to be a common problem with similar responses from Keis to complaints.

Can someone advise on my next course of action? Thanks

Aylesbury_Duck

If they were faulty, your husband had a right to a resolution from the retailer. The retailer appears to have acted correctly, had them tested and says there's no fault. You could pay someone else to inspect them and see if they disagree, and then your husband would go back to the retailer.

the_lunatic_is_in_my_head

Within the first 6 months it is presumed the goods are “faulty” unless demonstrated otherwise.

Their say so isn’t demonstrating otherwise, ask them for either a copy of the report showing they are not faulty or a full refund.

Ectophile

https://forums.moneysavingexpert.com/discussion/comment/81893156#Comment_81893156

i can't imagine that the retailer will give in on that. So far as they are concerned, the gloves have been tested and aren't faulty.

robatwork

https://forums.moneysavingexpert.com/discussion/6656293/heated-gloves-not-wearable-manufacturer-saying-no-fault

I think this:

They were returned to me today with a note saying "no fault, they are HOT on high heat, do not leave in contact with skin for a prolonged period"

is wholly unreasonable. I'd argue not fit for purpose, as gloves are designed to be in contact with the skin for a prolonged period. I'd be sending them a letter before action, and take them to court to hear them make that argument before a judge.

born_again

What are they like actually riding a bike in the cold?

Alderbank

Your claim is 'The gloves are not wearable.' Can you explain what that means a little more clearly please?

It sounds as though you are claiming that there is some kind of manufacturing defect at the point where the heated wires pass over one specific knuckle of one glove, resulting in unreasonably high local heating at one spot.

You say the shop staff have corroborated your claim in writing by trying them on and confirm that the same knuckle was burning or close to burning when the rest of the gloves was at a comfortable temperature. Also they found that the effect was not there when they tried other similar heated gloves.

Is that correct?

Or does their report say something like, 'Customer reports that they experienced tingling over one knuckle..

robatwork

@MrsWaggers You've made 2 posts in your history on MSE, and didn't bother following up either with responses to the help/advice proffered.