Miele dishwasher failed and Consumer Rights Act

pl_badger

Hi,

After some advice on whether anyone agrees it is reasonable to expect a repair out of warranty in this scenario;

• Bought a Miele dishwasher Oct 2022, costing £850 and coming with a 2yr warranty
  
• It failed in Jan 2026 (lasting 3yrs 3 months)
  
• In Jan I contacted Miele via their website and booked an out of warranty inspection & repair (which was passed by Miele to 3rd party Domex)
  
• Domex engineer visited & inspected the dishwasher. He said it requires a new circulation pump at a cost of £360 which I didn't pay. Domex charged me £82 for the inspection visit which I paid as that seemed fair to confirm extent of the fault

I have complained to Miele that although my appliance is out of warranty under the Consumer Rights Act 2015 they have an obligation that their product lasts a "reasonable" amount of time.
In my opinion 3yrs 3 months is not a reasonable amount of time for a product from a brand well known for the longevity of their products, but they are continuing to fob me off with "its out of warranty" and are suggesting I pay a further £120 for a Miele engineer inspection and a total of £309 for a repair (the £120 would be deducted from the £309). I have declined as I feel they should be repairing for free under Consumer Rights Act.

Although I have mentioned Consumer Rights Act 2015 in all of my correspondence (3 letters/emails so far) they fail to ever respond on that point (almost like they are "trained" to ignore their legal obligation (or am I just being cynical!).

Does anyone have any thoughts;

• Am I correct in my understanding that they should be repairing my appliance under the Consumer Rights Act rules?
  
• Is 3years 3months a short enough time to consider "reasonable" in these circumstances?
  
• Anything else I should be saying or doing in these circumstances?

Thanks for reading this far!

Keep_pedalling

You consumer rights are with the retailer not the manufacturer. Where did you buy it from?

Woodstok2000

Unless you bought direct from Miele, you have no consumer rights with them - go to the retailer.

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/6655828/miele-dishwasher-failed-and-consumer-rights-act

You havent said if you bought it direct from Miele or via another retailer, your consumer rights are with the retailer not the manufacturer.

Miele do offer a fixed price repair service, the cost of which is determined by the model of your appliance, given you have bought at the cheaper end of their range its likely the fixed price will be less than the part + labour price.

The merchant can repair or replace the item unless this isnt economical to do in which case they can refund the purchase but deduct use received before the item failed. There is no guidance of how this should be calculated but certainly one large high street brand with a history of good service would be refunding you just under 50% of the price you paid under their normal method of calculation

b4u2

I made a court claim against Miele because of the trouble we kept on having. They ended up settling out of court by giving us a brand new fridge. It was a long story but it ended well.

pl_badger

Thanks for the responses.

Will take this up with the retailer as I obviously should have been (wonder why Miele never mentioned that in any of their correspondence so far?).