Quidco unable to login after update

Hammer_Time

Hi All,

I am unable to login to Quidco today, is anyone having problems logging in.

flaneurs_lobster

They've forced a password change, which has broken my online access.

Still able to access via (existing, no change) app.

eighthwonder

Yes, same issue here. Password change loop. CS rep feigning ignorance.

flaneurs_lobster

Looks like this might be a problem I've seen before, update the password requirements to make them more secure, force a password change, the "change password" allows a change, the "login" doesn't think the new password is valid.

Try changing the password again to be 8 chars, just numbers and letters.

Worked for me.

Jules_0404

yes I am, I did manage to get in but Google requested a sign in so it looks like that's how I got in but all my history & cashback & tracking has .disappeared. I've tried deleting cookies, resetting both laptop & android phone. I've changed password about 6 times but still having access issues, just going around in a loop.

Hammer_Time

https://forums.moneysavingexpert.com/discussion/comment/81885867#Comment_81885867

Thanks for the info, it also worked for me.

eighthwonder

https://forums.moneysavingexpert.com/discussion/comment/81885883#Comment_81885883

Try what flaneurs suggested above - 8 characters numbers and letters only. Worked for me after trying with other combinations earlier.

desperate_saver

won’t send me the email link to reset my password so can’t access. Tried deleting cookies and history on my email, looked if emails are in junk / spam. Managed to get through to someone in Quidco who also cannot assist so has escalated. Hoping it’s sorted soon, I’m loosing cashback and wanted to withdraw my existing cashback which is a substantial amount!

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/81888436#Comment_81888436

First rule of cashback sites - hoick the cash out as soon as it's payable. It's not a bank, it goes down your money's gone too.

desperate_saver

https://forums.moneysavingexpert.com/discussion/comment/81888454#Comment_81888454

I usually do but this time was about to exchange for vouchers

dgp1000

Also caught in the reset password loop. Password reset emails don’t arrive. Their Fin AI is worse than useless and am struggling to get a human to respond. They’ve asked for the last 4 digits of my linked bank account which I last used for a withdrawal in 2015 and closed in 2019, which I gave them. I’ve heard nothing since, emails apparently get lost between us and I’ve asked for a phone call and am still waiting. I can only assume they’re overwhelmed reading all these comments. I’ve about £100 I waiting to be confirmed, but no actual cash at the moment. Annoying.