Buyer requesting item to be returned?

jazzy

I recently sold a new phone case on eBay, and I just got a message from the buyer asking for a refund because their phone doesn’t fit the case. I think it’s probably the buyer’s fault for not checking the phone model first. I’m okay with accepting the return, but I really don’t want to lose money because of their mistake. I used eBay’s prepaid label to send the item—will that cost be refunded with the return? And what about the selling fees? Will I be charged for those too?

soolin

https://forums.moneysavingexpert.com/discussion/6655440/buyer-requesting-item-to-be-returned

Was the SD label buyer or seller pays. If you paid, ie it was shown as free delivery to the buyer then I don’t believe the payment eBay took from you sis refunded, but if buyer paid then you’ve lost nothing anywhere - another positive for SD.

If they are claiming a change of mind return then as long as your return policy says that buyer pays, then buyer will have to fu d the return as well.

jazzy

The listing was for free delivery to the buyer.

Just checked the listing returns policy, which states:

No returns, but backed by the eBay Money Back Guarantee
Sellers may be required to accept returns for items that are not as described.

savergrant

So long as you didn't misdescribe the item you are protected, and I think once the buyer opens a change of mind return they can't then claim not as described...so you're pretty safe saying 'no' to the request