Amex credit refund (BEWARE)

Grumpy_chap

https://forums.moneysavingexpert.com/discussion/comment/81882080#Comment_81882080

OK - sorry that I misunderstood.

FWIW - I don't think AMEX have been unreasonable in verifying the account the money was paid out to was yours. You could not provide that verification so they offered you a cheque instead.

What thread would you have written here if any random person had contacted AMEX and they paid out your airline refund (presumably a reasonable sum) to that complete stranger?

Theleak250

https://forums.moneysavingexpert.com/discussion/6630119/trying-to-get-a-refund-from-amex

This happened to me also, I have ditched Amex in the recent months.

la531983

How much was it? Couldnt you have just spent it up?

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/comment/81882080#Comment_81882080

Since 2019…

Natest £264m

Credit Suisse £147m

Santander £101m

All fines from the FCA to banks for failures in their AML, and thats just the UK fines, expand to world wide and you get $4.3bn for Binance, $2bn for Danske

These kinds of numbers drive change

retiredbanker1

My 2p's worth.

When processing any refund to any account they can CHOOSE to use COP or not.

If they do - the details the OP has submitted to them could be confirmed.

I assume here that they batch process refunds in bulk but using Confirmation of Payee, surely it would be cheaper and more cost effective than issuing cheques.

So I am on the side of the OP here - they should have done better.

jamesrcmd

https://forums.moneysavingexpert.com/discussion/comment/81883424#Comment_81883424

Thank you, at least I’m not the only one who thinks Amex are being difficult. Still no sign of a cheque…

jamesrcmd

Yesterday I used the chat function in the Amex app. To my surprise, the agent said my credit was being refunded by bank transfer.

They asked me to upload a bank statement of my account. This morning I received an email from Alex saying: Your credit balance refund has been processed.

I will update you when the money actually hits my account.

UPDATE: I can see the money is being credited in my direct debit account on Monday. This is funny because the bank details and the statement I provided was for a different account…

retiredbanker1

https://forums.moneysavingexpert.com/discussion/comment/81888023#Comment_81888023

That would make sense to me - pay monies back into a known account that you pay from.

jamesrcmd

I received the refund in my account this morning. It took Amex 11 days and 4 phone calls to return my money. I also had to message them 3 times using the chat function in the app (I definitely recommend this over ringing them). I reckon it would have taken much longer to get my money back if I hadn't been so persistent.