Hammonds Furniture

Funny_One · 12 February at 5:55PM

‘Having completed the fitting of bedroom furniture by a very competent installer, I discovered the headboard finish was not as expected.

The headboard consists of 6 soft panels attached to a chipboard panel, which attaches to the wall via two brackets. Unfortunately, when viewed from the side the chipboard edge is clearly visible and detracts from the whole installation.

As soon as I noticed this I contacted Hammonds customer services by phone and also made a claim. It is not possible to email Hammonds as they do not accept emails, in fact all their emails to me have all been 'no reply'

Similarly, like other customers of Hammonds have stated, they do not seem to be a company with great customer service once the installation is complete. I had talked to a number of people at Hammonds about this and all said they would get something done, unfortunately, I have had no calls from them to deal with my query., in fact no feedback whatsoever.

I talked to (Removed by Forum Team), the designer who visited me and (Removed by Forum Team) who always said leave it with me and I'll get someone onto it but again no calls or replies from anyone at Hammonds.

They, like everyone else I talked to at Hammonds displayed no interest in helping, just wanted to get me off the phone by saying I would get a call back but they never called me back regarding this situation. The one person that has shown professionalism was the installer, who, incidentally is self employed and was brilliant! It is a little concerning that their last two years accounts are showing losses, when one has to pay a large deposit up front.