Evri delivery struggle

Emily_Joy

We are often not at home and as weather is not favourable to parcels being left outside tend to use parcel shop delivery. All items bought from private sellers and sent using "Simple Delivery". Out of those:

1) Bought on 30th of December(!) posted 5th January, arrived 28th January. eBay refunded meanwhile as the item deemed to be lost.

2) Bought 29th of January, posted 31st of January, expected delivery 6th of February. On the 7th of February got an automatic message "unable to deliver return to seller requested". I have never asked to return item to the seller. I need it. The local shop is certainly open during their working hours, so I am not sure why they are not able to deliver.

3) Bought on 1st of February, posted the same day, expected delivery 7th of February. The tracking showed that day that item was somewhere in transit - the message read "Evri is reporting delays, please allow 24 hours." I opened INR case a couple of days ago. Now the tracking seems to suggest that they attempted to deliver at 00:11am (i.e. about midnight) and could not access the address. The shop hours are 8am to 9pm. I have no idea what is going on 😕

Any suggestions? Should I call eBay?

No1_Anorak

If the item, has not yet been delivered, I would personally cancel the whole order via eBay and just in future only order from sellers who agree to not use Evri. I not had good experiences with them either as a seller or a buyer, with lost/broken deliveries. Now I just tend to use Royal Mail and request that anyone I buy from use Royal Mail as well, as you can then specify delivery to your nearest post office. [I'm sure some users have probably had problems with Royal Mail as well but personally I haven't]

While I'm sure there are some good Evri delivery drivers out there, I remember a previous neightbour worked for them and I saw on a number of occasions he turned up at home, probably having just collected a load of parcels from the local depot and he would proceed to throw [literally] all the parcels out onto his driveway and sort them out on the ground [in whatever weather] before repacking the vehicle and setting on on his delivery run.

savergrant

I had a problem as a seller with a collect from store order where ebay/evri had a fault with the collection code. Ebay asked the courier to return to sender for relabelling but the evri driver dumped it at the buyer's parcel shop. At some point evri then collected it from the parcel shop and it eventually got back to me but eBay were adamant that I had received it back when it was in the ether, evri were convinced it was delivered to the buyer.

soolin

https://forums.moneysavingexpert.com/discussion/comment/81881616#Comment_81881616

Buyer can’t just cancel this latest sale, all they can do is wait out the INR claim and get their refund that way.

Also of course for SD items the seller would not be able to guarantee that the item was going RM, it all depends on what postage cost buyer chooses. My own experience is that LL size items tend to go RM but parcel size items go Evri purely down to cost. My buyers seem to prefer the 50p or thereabouts saving on Evri .

savergrant

https://forums.moneysavingexpert.com/discussion/comment/81881668#Comment_81881668

In my understanding if the seller offers simple delivery the buyer has no say in the courier, and may not even know which couriers the seller has opted into or out of. The buyer will only have a guess if they recognise the 'postage from' price of 2.94 for evri 1kg.

As an example this is the postage screen on an item I was considering;

"Postage options

Standard Tracked DeliveryEst. delivery: Estimated between Sat, 14 Feb and Wed, 18 FebPostage: £2.96Learn moreLearn more - estimated delivery date * For delivery to collection point, delivery options may vary."

savergrant

This is one of my own listings;

"Postage optionsStandard Tracked DeliveryEst. delivery: Estimated between Sat, 14 Feb and Wed, 18 FebPostage: £2.94Learn moreLearn more - estimated delivery date Express Tracked DeliveryEst. delivery: Estimated between Sun, 15 Feb and Wed, 18 FebPostage: £3.44Learn moreLearn more - estimated delivery date * For delivery to collection point, delivery options may vary."

Interesting that standard is 14th-18th and express 15th-18th!