Laptop won’t connect to my printer

System

This discussion was created from comments split from: Onestream increasing tech support charge.

sonny55

I hope I’m on the correct board

I switched my broadband from sky to virgin before Christmas, and ever since , my laptop won’t connect to my printer

I’ve tried everything but nothing works

It refuses to recognise my Epsom printer

If any can advise… I’m at my wits end

QrizB

I hope I’m on the correct board

Probably the right board, but should be a separate thread. I've asked for it to be split off.

I switched my broadband from sky to virgin before Christmas, and ever since , my laptop won’t connect to my printer. I’ve tried everything but nothing works. It refuses to recognise my Epsom printer.

Is your printer connected directly to your laptop, eg. by USB, or are your printer and your laptop both connected to your network?

If connected to your network, are they via WiFi or by cable?

MSE_Stephen

@sonny55

We've split this to a new thread for you.

Vitor

Your Epson is perhaps still trying to connect to the old Sky Wi-Fi SSID. Re-run the printer’s wireless setup and connect it to your new Virgin router, then remove and reinstall the printer on your laptop. Router change, not broadband fault.

sonny55

https://forums.moneysavingexpert.com/discussion/comment/81879191#Comment_81879191

thank you for replying

It’s a wireless printer

sonny55

The printer isn’t to be found on the laptop

I’ve tried adding device and nothing

QrizB

https://forums.moneysavingexpert.com/discussion/comment/81880244#Comment_81880244

Have you connected the printer to the new WiFi access point that's associated with your new Virgin router?

sonny55

https://forums.moneysavingexpert.com/discussion/comment/81880286#Comment_81880286

there isn’t that possibility

I think I’m out of my depth here , guys

I won’t take up any more of your evening

Thanks

QrizB

I'm sure we can solve this if we put our heads together.

Let me Google your printer model later; I might be able to offer some more specific suggestions.

sonny55

it’s not my night

Tv won’t switch on either 🤦‍♀️