Aviva home insurance nightmare

Elderlyanddifficult

I have been trying to get repairs to my property since 2008 when a local earthquake damaged properties within a 100 mile radius of Market Rasen in North Lincolnshire. Now 18 years later, despite their surveyor noted numerous serious problems with the roof and chimney stacks, valleys etc., the only repair is 1 metre of repointing to one face of the 3 chimney stacks. Their Asprea man has tried to blame a lack of maintenance, not true, for all the damage. Black mould which has now formed and which I have been living with for 5 years. It's a very long saga. But I recently discovered false invoices have been submitted by 3 of the men involved, and my 1 metre of repointing has cost Aviva almost £60,000! Money that should have repaired my home.

The complaint I made to the Ombudsman 14 years ago about the length of time Cunningham Lindsay were taking to do repairs to the chimney liners, was morphed into a final decision by the Ombudsman into "Aviva shouldn't have to pay for a survey report that Aviva told me to get for £200", for which I gad to pay £960. Despite my M.P. getting involved the Ombudsman won't retract the decision. I can't get legal aid because I own my own house. What a shambles. Anyone got any advice?? Thanks in anticipation.

mr_stripey

I don't have any advice other than the comment that I remember that night very well as it was the night my son was born - I'd just got back from the hospital and was going to bed and the earthquake sounded like a train coming through the window! My son is 18 later this month!

Was just after midnight on the 27th February if I'm not mistaken

MyRealNameToo

I've done work on Marine insurance at one point in my career, they had open claims going back 40 years since the claim was registered but that was mainly down to issues in court processes in various countries.

Why has it been going on 18 years?

The invoices thing is a bit of a red herring, sounds like the insurers been scammed but thats not really here nor there from your perspective.

What is Aviva's formal position?