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EE Customer service
EE Customer Service was non-existent, rude and incapable of resolving my problem today. I see they have almost doubled any broadband bill and it includes range extenders. As I have problems with the internet connection at the back of my house, I phoned to request a range extender. 4 transfers of the call, repeating the problem and my personal details every time, it ended up with the adviser saying he was referring me back to the technical team (with whom I had already chatted) I said I did not have time (40 minutes of call transfers) to wait for yet another adviser as my request was simply for a range extender for which I am being charged. He said in that case call back when you have time. I cannot help you further. Appalling customer service.
Comments
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Probably needs to be in the "…Rants…" section.
Could try the EE Community Forum, probably best to keep it to the simple facts and the request for assistance.
https://community.ee.co.uk/t5/Broadband-Landline/bd-p/broadband
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