Backmarket warning: only if you can be without your phone for 10-14 days

powerful_Rogue

It now has a fault and the only option BackMarket is offering me is to post my phone back for repair (taking up to five working days once they receive it: 10 or more days in reality.)

Not quite sure how you worked that out when the website states:

We require sellers to repair and ship your device back to you within just 3 business days (except for laptops and bulky items, which can take up to 5 business days).

https://help.backmarket.com/hc/en-gb/articles/360033758834-Can-I-get-a-temporary-device-while-mine-is-being-repaired

Albermarle

https://forums.moneysavingexpert.com/discussion/comment/81875492#Comment_81875492

Google phones are full of non-UK parts, as is every other mobile phone

Yes, seems like a very poor excuse, as most likely the phone was made in China, or some other far off place.

born_again

https://forums.moneysavingexpert.com/discussion/comment/81875752#Comment_81875752

Do you think at any co like the one the OP has used would offer a business level replacement (same or next day) at the price they charge?

Did the OP even state to the company that this was a business purchase & such such wanted a (same or next day) replacement should there be any issues with the purchased 2nd hand phone.

https://www.backmarket.co.uk/en-gb/p/google-pixel-8

just look at the price. 😜

Had OP done their due diligence given the needs of the required purchase.

They state "The best prices for high-quality renewed goods by sellers we’ve checked and vetted."

So a slight step up from Ebay, given the co's selling are vetted.

https://help.backmarket.com/hc/en-gb/articles/360033758834-Can-I-get-a-temporary-device-while-mine-is-being-repaired

dumpster_fire2025

https://forums.moneysavingexpert.com/discussion/comment/81875473#Comment_81875473

I understand that this is Praise, Vent and Warnings but any second hand electronic device you buy could be non-UK/EU stock. It's basically a risk you run buying second-hand/refurb, it's not a warning that should be unique to Backmarket.

I would not expect a second-hand or refurb device to be repairable under manufacturer warranty. Typically they live and die with the original purchaser, and if they've been opened up and refurbed I'd expect a manufacturer to want nothing to do with it. Being without something for 7-10 days whilst it is repaired under warranty is not excessive, it's pretty par for the course.

If you operate a business without backup systems you will come undone sooner or later. It's a bit of an inconvenience as a consumer but it could be the difference between keeping a roof over your head or not if your business can't operate.

HedgehogRulez

perhaps your business should review their Business Continuity Plans?