Discrepancy in opening meter reading

HillStreetBlues

https://forums.moneysavingexpert.com/discussion/comment/81875611#Comment_81875611

Non-payment of the statutory compensation, so payment of that.

gpman

https://forums.moneysavingexpert.com/discussion/comment/81875638#Comment_81875638

Which statutory compensation do you think you would be entitled to because of their alleged failure to follow the correct process when they issued you with their final bill/statement within 6 weeks of ceasing to supply you?

HillStreetBlues

https://forums.moneysavingexpert.com/discussion/comment/81875646#Comment_81875646

Because they haven't issued a final bill in 6 weeks, they just issued an estimated one, if you read all my posts.

gpman

https://forums.moneysavingexpert.com/discussion/comment/81875650#Comment_81875650

Please think about what you have written within this thread.

You cannot hope to make a valid complaint that a supplier has failed to follow the correct process in producing a final bill, unless you have evidence that the supplier has issued you with a final bill.

I would therefore expect your complaint to be rapidly closed as without merit.

HillStreetBlues

https://forums.moneysavingexpert.com/discussion/comment/81875665#Comment_81875665

I think you are totally missing the point of this thread, it's about the old supplier rushing out a bill with a guessed figured to avoid paying compensation as final bill not produced within 6 weeks.
I don't need the final bill as the whole point is I haven't got it! My complaint simply is that the bill given wasn't a final bill.

(Removed by Forum Team)

bristolleedsfan

https://forums.moneysavingexpert.com/discussion/comment/80195523/#Comment_80195523

HillStreetBlues

https://forums.moneysavingexpert.com/discussion/comment/81875812#Comment_81875812

The Suppliers Licence is totally separate to GSoP, it doesn't dictate the compensation.

MWT

(Quote removed by Forum Team)

It is certainly something that could use some more clarity, as the final implementation of the standards by Ofgem is silent on this aspect, but the working party notes did mention using an estimated bill as mitigation if the actual meter reading has not been provided to the losing supplier.

HillStreetBlues

https://forums.moneysavingexpert.com/discussion/comment/81875963#Comment_81875963

The issue is how the Regs are written, and with very few exemptions the old supplier is liable, my reading of them the lack of the new supplier giving them the info needed isn't one of them. Ofgem can only abide by them, or lobby (with the suppliers) to get the Regs changed, it's not something Ofgem can do unilaterally.

MWT

https://forums.moneysavingexpert.com/discussion/comment/81875981#Comment_81875981

The Supply Licence is the other side of that point though, it does allow for a 'Final Bill' to be modified.

The GSoP doesn't define 'Final' bill but the Supply Licence does…

The GSoP defines compensation, the Supply Licence doesn't …