Money taken from Pension Credit

bobbydazzler123

Well, I used the fantastic template letter above vey kindly provided by TimeLord1 giving them 15 days to provide a full response and refund (it was received at 14:14pm on 10/02/2026)……nothing!

No response and no refund :(

Now what to do I wonder?

I think the wheels have fallen off everything in this country!

Bob

bobbydazzler123

P.S. They took the money from us again today :(

Bob

Murphybear

I had a problem with the DWP a few years ago. I contacted my MP who had a reputation for being helpful and he read them the riot act. Result - I got the problem sorted out, a letter of apology from the DWP and £50 compensation. 😺

bobbydazzler123

Thanks Murphybear, yeah it's been said, unfortunately (from past unrelated experience) my MP is not very good :(

Bob

TimeLord1

Ok send it again to.

Correspondence@dwp.gov.uk

And see if they respond promptly.

bobbydazzler123

Thanks TimeLord1 I'll send it today!

Bob

bobbydazzler123

Update - received a letter from DWP Complaints this morning apologising for the repeated errors along with confirmation of a refund for money's owed (no mention of attaching lost interest but I'll take it as a win!) They also stated that no more money would be taken and offered a compensatory payment of £100!

Thanks to all in this great community for the help and advice I've received especially TimeLord1 whose contribution was undoubtedly instrumental in the resolution….many thanks again!

Bob

TimeLord1

Good news for a change I'll look into the other part.

beanielou

Great you have it resolved now.