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samsung phone locked not able access

is the any way to access the above with out having to lose all dat on the phone

and any idea of cost

as phone is 6 years old and sim free as it seem some tried to acess it and reird to may time to gain access

Comments

  • MattMattMattUK
    MattMattMattUK Posts: 12,510 Forumite
    10,000 Posts Fifth Anniversary Name Dropper

    Can you explain what you mean? If someone has input the password wrong multiple times then that normally goes into a countdown before the password can be attempted again, or have you forgotten the password? It can in theory be reset via the associated Samsung account, but to do that it needs to be connected to the internet in some form, either via Wifi or a working SIM.

  • Hunnie1977
    Hunnie1977 Posts: 97 Forumite
    Second Anniversary 10 Posts

    her log in is pattern and seem some tried to many times thus locked phone s21 galaxay ultra 5g

  • flaneurs_lobster
    flaneurs_lobster Posts: 9,369 Forumite
    Seventh Anniversary 1,000 Posts Photogenic Name Dropper

    Is the phone registered to Samsung's Find My Phone service?

    Do you have the Samsung account login details?

    Log in there and follow the instructions.

    Any other method will reset the phone to factory settings (if you can get around the Google factory reset protection).

  • MattMattMattUK
    MattMattMattUK Posts: 12,510 Forumite
    10,000 Posts Fifth Anniversary Name Dropper

    If the unlock pattern has been input wrong multiple times it goes to cooldown, or it can be overridden with the password, or as FL says it can be unlocked via the Samsung Find My Phone website.

  • Hunnie1977
    Hunnie1977 Posts: 97 Forumite
    Second Anniversary 10 Posts

    theperson has been able acces th google accoun but advised not reg with samsmaung account

    Samsung Find My Phone website pleas advuse re this web aite as she has mobile but not able f#gain acces as not want to do facrtoy re set

  • flaneurs_lobster
    flaneurs_lobster Posts: 9,369 Forumite
    Seventh Anniversary 1,000 Posts Photogenic Name Dropper
    edited 6 February at 4:36PM

    Forget the Samsung site since it's only of use if you have a Samsung account and registered the phone to it.

    The phone should allow you to enter the correct code after a timeout period. Anything mentioned on the lock screen as to when this might be?

    If the Google account was set up on the phone then pretty much everything (maybe not WhatsApp conversations but those should have been set to backup anyway) should have backed up to your Google Drive. Just factory reset, enter details of the Google account and re-install.

  • Hunnie1977
    Hunnie1977 Posts: 97 Forumite
    Second Anniversary 10 Posts

    nothing as fae as i am aware

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