DCB Ltd letter vs disabled parking

ripsie

Received letter today from DCB Ltd, I’ve not called them but I did contact them via WhatsApp before I found this forum so maybe I’m doomed because of that ? who knows.

Letter states it is collecting £160 on behalf of ParkingEye Limited for a PCN issued October 15th 2025. I was parked in a disabled parking bay at Lidl with my blue badge displayed accordingly.

This is the first I have heard of the PCN because, according to this DCB Ltd letter, they had previously written to me at a different address without response so used tracing services to find my new address. I didn’t quite understand this because my vehicle address is up to date.

I have sent an email to Lidl as suggested in another forum post of a disabled driver.

I can’t imagine I have ever over stayed the time limit at that car park, I’ve got no additional information apart from the date of the PCN, like how long I was parked there etc.

any thoughts? Thank you in advance

Gr1pr

Study post 4 in the newbies sticky thread in announcements

IGNORE DCBL

Coupon-mad

It might be a double visit. I would respond asking DCB Ltd giving a copy of your Blue Badge, confirming your postal address for service, and asking for a copy of the PCN, as is your right under the pre-action protocol.

That will reveal which address the PCN went to and the in and out images. That will reveal the date/times that they are relying on.

You will never have to pay this invoice.

knightstyle

As well as the email I would go into the store, explain you are a regular customer and see if a manager there will contact the parking pirates to get this cancelled.

ripsie

Hey all, I got in touch with the store (with blue badge and proof of patronage) but they said the can’t help me now that the PCN has gone to collectors. I also contacted DCBL who said they cannot send me the original PCN but that supporting evidence for the claim is available on their app? I assume this means I’d have to make an account with them to use the app which I feel wary of doing tbh - any thoughts on that? I am now going to email the private company that issued the initial PCN and see if they will send it to me. At a loss of where to go from here…

Gr1pr

If the store is a tenant, find out the landowners details, or possibly the retail park management company details and make a written complaint to them, ( don't assume that the store, Lidl, has the power to cancel. )

An email SAR to the DPO at the parking company. ( Parking Eye ) will obtain copies of all paperwork and pictures, your data. )

Coupon-mad

I also contacted DCBL who said they cannot send me the original PCN but that supporting evidence for the claim is available on their app?

Please show us a screenshot of that email.

ripsie

https://forums.moneysavingexpert.com/discussion/comment/81907274#Comment_81907274

I’d love to know what SAR and DPO mean?

https://forums.moneysavingexpert.com/discussion/comment/81907479#Comment_81907479

Thanks all, here the screen shot -

Gr1pr

Study post 5 in the newbies sticky thread in announcements near the top of the forum

Le_Kirk

I’d love to know what SAR and DPO mean?

A list of common acronyms can be found on fifth post of the NEWBIE sticky, otherwise Auntie Google is a good source of information

ripsie

Can anyone actually provide a clickable link for the newbie thread? This would be so much more helpful than just mentioning it and expecting that people know where and how to find it. I can never find it to refer back to its so annoying.