Royal(Czech)Mail large parcel MIA

Jumpingthroughhoops

3 weeks waiting for a large parcel with £70 value.

Please, how do I contact this lot directly? Their site just takes people around in a perpetual loop ad nauseam, ad infinitum. Usual story with most sites nowadays.

"We've got it (edit:Yes, but I`d like it now!)

We have your item and it's on its way. More information will be available as it travels through our network.Update delivery optionsTracking number:FO403969***GBService used:Royal Mail Tracked 48™

Tracking history

Thursday 15 January 2026

11:24Item ReceivedYorkshire Parcel Hub

09:58Item ReceivedYorkshire Parcel Hub

Wednesday 14 January 2026

12:09Sender has despatched item"

martindow

Is this something you have bought from eBay or from a business? On eBay you open an INR claim. If it's another business you need to contact them to ask for your money back or to send a replacement.

Or are you the sender?

savergrant

As above, who contracted royal mail? Usually this is the sender (or eBay if this was a simple delivery item).

The person or business who paid for the postage needs to claim.