Freetrade customer service response time?

winkowinko

So I opened a Freetrade account last week with the intention of moving my s&s ISA and SIPP over from ii, to receive the 1% cashback.

Before committing, I wanted to ask them a few questions, so I emailed them last Thursday, and then messaged them on the chat on Monday. Yet to receive a response from either.

Are they notoriously slow at replying? I am on the free plan, but I notice that their paid plan gets you a quicker response time.

AltruisticPie1544

They are slow. I contacted them about a deposit issue both through email and chat on the 28th Jan, and didn't hear anything back until 2nd Feb. I'm also on the free plan.

PropertyGuru_Wannabe

My S&S ISA in-specie transfer was completed in 14 days so that was fast in my case. With no fees as well I think this platform is great and suits my needs entirely!

winkowinko

So they have replied today at least. Did take them 6 days mind.

I'm new to Freetrade, and can't actually see my account numbers for my GIA, ISA or SIPP, I can only see my Freetrade user ID. Are they hidden elsewhere in the app?

Ok, so account numbers are only visible via your statement. As I haven't added to my ISA or SIPP yet, this would explain why I don't have any statements for them yet, and in turn, no way of seeing those account numbers yet.