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Dusk Bed Issue - Help!
Comments
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Yes, this is why I asked the OP if they were stuck "up" an not "down". I had the same problem with my new bed, so I phoned them and they said "they are very stiff to start off with, you must push the bed down very hard and they will close". I said "ok, can you put that in writing in case they break so I can blame your advise?!" And they sent me an email detailing what they've told me. So, I swung on the thing with nearly all of my 14st weight and it closed. The next few time I tried, it got a bit easier but even now 2 years on it still takes quite a pull to close them. I imagine your gas struts are not faulty, just try swinging harder on them.
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I told them that I need to be compensated for this issue and they agreed, but said they would only look at that when the issue was sorted. That was when they said they would not offer me any sort of refund, but dusk points or a dusk refund, as per their terms and conditions.
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Did you use any kind of credit to pay for the bed OP?
In the game of chess you can never let your adversary see your pieces0 -
No debit card. It was around £350.
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That’s a shame but doesn’t affect the right to reject as per the previous posts (Dusk policy can’t override that). 🙂
In the game of chess you can never let your adversary see your pieces0 -
What outcome are you after? Would you be happy with a discount and the bed staying as it is forever, or is having it operational essential? If the latter, then telling them you want to reject it is the way forward.
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So their comment about no [cash] refund related specifically to your desire for a discount (while keeping the bed) rather than trying to deny your consumer rights if you rejected it?
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Yes, a discount if and when they sort the issue, but its simply been taking too long now and we are fed up. Can I request a full refund? If so which elements of the consumer rights act do i mention in my email? Thanks,
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It's section 22 that you need - the short term right to reject within 30 days:
Para 6 explains how if report a fault within 30 days of delivery and accept a repair, the clock stops, so if that repair has never happened then you're effectively still within that initial 30 day window, during which you can then reject for a full refund under section 20:
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Did you read my last reply? If you refit the hinges, there's a high chance that the strutts aren't broken at all, they are just extremely stiff. They are all like that. If they work, you've got what you've paid for and you won't have to go through any of this
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