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Can't expand quote to show all text (Down-arrow missing/unclickable)

MSE_Stephen
MSE_Stephen Posts: 1,071 Community Admin
Part of the Furniture 500 Posts Combo Breaker Savvy Shopper!
edited 4 February at 11:07AM in Rich Editor Feedback

When loading a thread, long quotes show only the first few lines. The arrow button to expand the quote is missing. Sometimes the arrow will appear after a reload of the page.

What I did:

Open a thread (Happens across the forum on many pages)

What Should happen:

A down-arrow lets you view the whole quote

2026-01-30_12-08-53.png

What happened:

No down-arrow appears.

2026-01-30_12-08-24.png

Why it matters:

Being able to see the whole quote is very important

Device/Browser

All Devices. I've replicated on Mac/Chrome and Iphone/Safari

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11 votes

In Progress · Last Updated

Comments

  • MSE_Stephen
    MSE_Stephen Posts: 1,071 Community Admin
    Part of the Furniture 500 Posts Combo Breaker Savvy Shopper!

    What I did:

    Open a thread (Happens across the forum on many pages)

    What Should happen:

    When I click the arrow to expand the quote, the full quote should show

    image.png

    What happened:

    Clicking the arrow has no effect. the quote section does not expand

    Why it matters:

    Being able to see the whole quote is very important

    Device/Browser:

    Answer

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  • MSE_Stephen
    MSE_Stephen Posts: 1,071 Community Admin
    Part of the Furniture 500 Posts Combo Breaker Savvy Shopper!

    What I did:

    Open a thread (Happens across the forum on many pages)

    What Should happen:

    When I click the arrow to expand the quote, the full quote should show

    image.png

    What happened:

    Clicking the arrow has no effect. the quote section does not expand

    Why it matters:

    Being able to see the whole quote is very important

    Device/Browser:

    Answer

    Join the MSE Forum
    Get the Free MoneySavingExpert Money Tips E-mail
    To report inappropriate posts: click the report button
    Flag a news story:
    news@moneysavingexpert.com
  • MSE_Stephen
    MSE_Stephen Posts: 1,071 Community Admin
    Part of the Furniture 500 Posts Combo Breaker Savvy Shopper!
    edited 4 February at 11:05AM

    We've heard back that this is related to a caching issue that's recently been affecting out site - Rather than a specific issue with the Rich Editor.

    Our forum provider is working on the issue.

    Join the MSE Forum
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  • Grumpy_chap
    Grumpy_chap Posts: 19,900 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker

    In the examples upthread, there is an arrow showing that is not functioning.

    Sometimes, there is no arrow at all. See picture below for an example.

    Either way, inability to easily read the linked post is unhelpful. Even better would be a way to edit a quoted post - either to highlight a specific element or to "respond in line" if the question was long and in sections.

    No arrow.png
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