Can't expand quote to show all text (Down-arrow missing/unclickable)

MSE_Stephen

When loading a thread, long quotes show only the first few lines. The arrow button to expand the quote is missing. Sometimes the arrow will appear after a reload of the page.

What I did:

Open a thread (Happens across the forum on many pages)

What Should happen:

A down-arrow lets you view the whole quote

What happened:

No down-arrow appears.

Why it matters:

Being able to see the whole quote is very important

Device/Browser

All Devices. I've replicated on Mac/Chrome and Iphone/Safari

MSE_Stephen

What I did:

Open a thread (Happens across the forum on many pages)

What Should happen:

When I click the arrow to expand the quote, the full quote should show

What happened:

Clicking the arrow has no effect. the quote section does not expand

Why it matters:

Being able to see the whole quote is very important

Device/Browser:

Answer

MSE_Stephen

What I did:

Open a thread (Happens across the forum on many pages)

What Should happen:

When I click the arrow to expand the quote, the full quote should show

What happened:

Clicking the arrow has no effect. the quote section does not expand

Why it matters:

Being able to see the whole quote is very important

Device/Browser:

Answer

MSE_Stephen

We've heard back that this is related to a caching issue that's recently been affecting out site - Rather than a specific issue with the Rich Editor.

Our forum provider is working on the issue.

Grumpy_chap

In the examples upthread, there is an arrow showing that is not functioning.

Sometimes, there is no arrow at all. See picture below for an example.

Either way, inability to easily read the linked post is unhelpful. Even better would be a way to edit a quoted post - either to highlight a specific element or to "respond in line" if the question was long and in sections.

Spoonie_Turtle

Came here to see if anyone had posted about it, so now just mentioning that I'm seeing the glitch too.

Grumpy_chap

Another example of a quoted post where there is no arrow to click to actually read the quoted post.

Even when it was your own post that was quoted, it is annoying to have to scroll back upthread to refresh your own mind what was originally said.

Especially when scrolling upthread is actually a page (or more) back from the latest posts.

With quotes invisible the response becomes less meaningful.

MSE_Stephen

Hi @Grumpy_chap

This is all the same caching issue and is being worked on:

We've heard back that this is related to a caching issue that's recently been affecting out site - Rather than a specific issue with the Rich Editor.

Our forum provider is working on the issue.

ColdIron

I sometimes see the down arrow in the composition window but have never seen it in a committed post

I thought it was by design and just another shortcoming of the RTE

Grumpy_chap

https://forums.moneysavingexpert.com/discussion/comment/81873219#Comment_81873219

Quoting continues to be non-functional and inconsistent.

Here is an example to two consecutive quotes in the same thread, one with a down arrow that does not work and one with no down arrow.

For reference, the source thread is this one:

https://forums.moneysavingexpert.com/discussion/6655260/eharmony-formal-dispute-regarding-6-month-contract#latest

Grumpy_chap

This seems to have changed:

https://forums.moneysavingexpert.com/discussion/6652370/quoting-posts-changed#latest