Incoherent responses from Hargreaves lansdown re monthly investing

Mistermeaner

hi

just by way of update this is still not resolved

3 kids under 18 for which I am nominated and authorised contact on their accounts

each are receiving identical payments, each have identical investment instructions

3 completely different and incoherent responses from HL to a simple request to amend monthly investment instructions, some rejecting contact via linked accounts (i have to log in directly no biggie but another delay step), some saying to phone, others offering to change the DD amount (not required)

one email asking me to confirm acceptance of declarations regards key investor info, others not

None of it yet resolved

Really really poor service for something which should be so simple, and should be facilitated online too!

jimjames

https://forums.moneysavingexpert.com/discussion/comment/81863334#Comment_81863334

My tax relief is also automatically invested in the same funds as the main contribution. It doesn't build up as cash unless I leave an amount as cash on the monthly DD.

Mistermeaner

hi all, in case anyone cares….

Issue finally resolved with HL after raising formal complaint. The 'problem' it turns out is that some of the payments into my various childrens SIPs were bacs payments rather than DD's and as someone earlier mentioned HL are unable to have investment instructions separate from the DD (e.g, you cant pay in £60/month and have instructions to invest £50 of it and leave the remainder in cash - its all or nothing)

The resolution is I need to fill in forms for each payment in and each child to set up DD's instead of bacs

Frustrating it took weeks to figure this out and seems the majority of helpdesk staff and folk answering online messages do not know this

HL apologised, admitted their errors and are sending 50£ by way of apology

Overall still not impressed with HL service or charges and am moving what I can move easily to others (SIPP and ISA to II, LISA's to AJ Bell)