BT connection and disconnection - beware homemovers!

normanmark

diamonds wrote: »

exactly, if you have not signed a contract with T&C you can challenge anything, mobile, BT, Primus, Orange, infact a little tick on the internet agreeing to MSE terms & conditions is worth nothing without your signature and th date of signing, you think thr Bank of Englang bailed out Northern Rock over the phone with no paperwork or T&C signed ? get real........

I think the Northern Rock comparison is a bit pointless.

Read up on verbal contracts, they're as legally binding as written ones

olly300

When I signed up for my current BT phone line I got a lots of paperwork before my line was activated. If the OP didn't get this then they are in their rights to demand a copy of the recording where it was made clear there was a cancellation charge if they didn't have the line for 12 months. If BT cannot supply it while they are in their rights to argue there is a verbal agreement, the regulator and the courts are likely to fall on the side of the consumer simply because BT send out bits of paper where they could have easily put down the terms and conditions, and the consumer is seen as the weaker party.

Also putting a get out clause on a website without listing the T&C, or saying the clause without giving the consumer the main ones will get you in trouble in court for the same reason i.e the consumer is the weaker party. (I'm sure someone told me it's advised to write consumer contracts like you are writing for a 13 year old to prevent this.)

BTW due to the internet, electronic forms where you put down your full name and tick on a box and emails where you sign your name in a way that can be recognised as you, will form a legally binding contract.

wantmemoney

The OP gave a 'heads up' concerning BT ripping people off who are moving house.

For existing BT customers who are simply moving house

http://www2.bt.com/movinghome
as I read it:
You give BT at least fourteen days notice you are moving so they can deactivate your existing line.
You do not have to pay a BT disconnection fee.
If there is an existing working BT line in your new premises you do not pay their £125 connection fee. Reactivation of that BT line is free.

normanmark

wantmemoney wrote: »

The OP gave a 'heads up' concerning BT ripping people off who are moving house.

For existing BT customers who are simply moving house

http://www2.bt.com/movinghome
as I read it:
You give BT at least fourteen days notice you are moving so they can deactivate your existing line.
You do not have to pay a BT disconnection fee.
If there is an existing working BT line in your new premises you do not pay their £125 connection fee. Reactivation of that BT line is free.

Read her original post again....she isn't taking the service to her new property. Therefore the charges that have been applied are for leaving the contract before the end of the 12 month term.

hazeljane24 wrote: »

also I did not need to have the line transferred to the new address.

wantmemoney

:rolleyes:
People should make their own mind up as to what the OP said and what BT should have charged or not charged her.
People should also ask why there are certain people on this forum who continually try and derail any criticism aimed at BT malpractice.
The OP gave a general 'heads up' for all people planning to move house.

For existing BT customers who are simply moving address
http://www2.bt.com/movinghome
as I read it:
You give BT at least fourteen days notice you are moving so they can deactivate your existing line.
You do not have to pay a BT disconnection fee.
If there is an existing working BT line in your new premises you do not pay their £125 connection fee. Reactivation of that BT line is free

normanmark

wantmemoney wrote: »

:rolleyes:
People should make their own mind up as to what the OP said and what BT should have charged or not charged her.
People should also ask why there are certain people on this forum who continually try and derail any criticism aimed at BT malpractice.
The OP gave a general 'heads up' for all people planning to move house.

For existing BT customers who are simply moving address
http://www2.bt.com/movinghome
as I read it:
You give BT at least fourteen days notice you are moving so they can deactivate your existing line.
You do not have to pay a BT disconnection fee.
If there is an existing working BT line in your new premises you do not pay their £125 connection fee. Reactivation of that BT line is free

Easy tiger, I'm not trying to derail any criticism aimed at BT, i'm down the middle when it comes to stuff like this, I've been on both sides of the fence.

When it comes to people making their own mind up, you were confusing others stating that its down to a disconnection fee, when i'm trying to make it clear that its down to the OP leaving the contract early. No malpractice, just something thats been outlined in the T&C's. Nothing more, nothing less.

Plus also the usual stuff you're quoting I don't think i've ever disagreed with it? So i don't see why you need to remind me (as an ex employee of BT Wholesale) what the terms & conditions are? Here's hoping you can take yourself away from the BT laden dart board in your house to reply back with a proper response

wantmemoney

(as an ex employee of BT Wholesale)
:rolleyes: give it a rest

hazeljane24 wrote:

BT connection and disconnection - beware homemovers!

For existing BT customers who are simply moving address
http://www2.bt.com/movinghome
as I read it:
You give BT at least fourteen days notice you are moving so they can deactivate your existing line at your present address.
You do not have to pay a BT disconnection fee.
If there is an existing working BT line in your new premises you do not pay their £125 connection fee. Reactivation of that BT line is free
Does anybody read it differently?

Heinz

I think this has got a little out of hand now but, at the risk of being flamed, here's my interpretation of the OP.

hazeljane24 move into a rented property and, rather than having to pay the £124.99 she expected to have a BT line connected, was pleased to be able to take over an existing line there at no 'up front' cost to her

She clearly did not realise that, by doing so, she was entering into a 12 month contract with BT (which has been the case since 1-5-07 when BT changed its T&Cs) but, harsh as it may seem to say (sorry Hazel), that was her mistake (caviat emptor and all that).

She then moved to another property where she didn't want a BT line so, instead of continuing the contract at the new property (which she could have done), she effectively breached it.

Because she didn't understand she'd been tied into a 12 month contract, she assumed the 'breach of contract fee' she was charged was a disconnection fee. It's semantics really because it amounts to the same thing.

Drunkstar

Exactly how I read it too Heinz, still people should never pass up an oppertunity to post that guardian report about BT global services in an effort to critisize BT retail though.

jhp

wantmemoney wrote: »

:rolleyes:

what a pair of winkers

For existing BT customers who are simply moving address
http://www2.bt.com/movinghome
as I read it:
You give BT at least fourteen days notice you are moving so they can deactivate your existing line at your present address.
You do not have to pay a BT disconnection fee.
If there is an existing working BT line in your new premises you do not pay their £125 connection fee. Reactivation of that BT line is free
Does anybody read it differently?

1. Pls be nice to all MoneySavers.Their is no need to be abusive.

2. Whilst what you post is factually correct,it only applies if customers are moving their phone service to the new address with them.The OP was not taking service at the new address so a cancellation charge was correctly applied, as she was still in contract.

See: http://www2.bt.com/static/i/btretail/consumer/update/informed.html

"From 1st May 2007, for customers ending their service early, we replaced the existing charges with a policy that requires customers who have ordered a line on or after 1st May to pay the outstanding line rental for the 12-month minimum term of their contract, up to a maximum of £70 (incl. VAT). "

3. I am confused why you now feel the need to add to your post a very old article about rogue diallers ,which has absolutely no relevance to this thread.