[PCN Cancelled] PCM - High Point Village/Hayes and Harlington Train Station PCN

Bradbug · 25 January at 8:40PM

Sharing this to help others. My PCN was eventually cancelled, but only after escalation.

1. Initial appeal to parking company (as keeper)

Appealed as registered keeper only (did NOT name driver).
Focused on legal / procedural points, not mitigation.
Raised:
- Non-PoFA compliance (no clear parking period, defective wording etc)
- Signage issues (availability ≠ legibility) and signage at height - unable to read whilst driving and under wet conditions
- Breach was trivial - no obstruction or loss.
- PCN did not clearly offer an appeal – front of notice framed it as pay or name driver, appeal info buried in small print on back.

Appeal rejected (expected).

2. Contacted landowner / managing agent (Ballymore HQ)

Contacted Ballymore via HQ email (Google/ChatGPT helps find correct addresses).
Case was picked up by a senior property manager.
Initially dismissed and sided with parking company.

During this exchange, Ballymore provided additional photos that were not included in the parking company’s evidence portal when the PCN was issued.

I used this to challenge process transparency / selective evidence disclosure. I tthen proceeded to posting a letter to Ballymore HQ as well.

3. Started IAS appeal (despite low success rate)

Proceeded to IAS to create a formal paper trail.
Focused on:
- Signage legibility vs availability (can’t read dense terms while driving).
- No opportunity to stop/read terms (stopping prohibited).
- No grace period to leave.
- Unfair contract formation.
- Procedural defects.

IAS appeal was ongoing when next step happened.

4. Contacted my MP (parallel escalation)

Explained:
- Keeper, not driver.
- Predatory enforcement concerns.
- No obstruction to traffic or other vehicles.
- Operative present but no warning.
- Pattern of enforcement at this site (including residents).

Ballymore + parking company told MP they still believed a breach occurred.

5. Outcome

Head of Operations reached out to MP case handler and I - stated they still considered there was a technical breach, BUT after discussion, PCN cancelled as a “gesture of goodwill.”