Melton Building Society

OrangeBlueGreen

Hi everyone

I've been trying to call the Melton for the last few days and just cannot get through to anyone. If they don't pick up within 5 minutes on their main number, it cuts you off and the music stops, asking you to try later. If you call a branch, it's the same result but it cuts you off after about a minute.

I am aware they switched online banking platforms a few months ago and they had my sympathy at first but this is getting ridiculous. They are not responding either to any emails I've sent or call back form requests.

Is anyone else going through the same?

Thanks

subjecttocontract

I had the same problem a week ago. In the end I sent an online secure message which they responded to by phone. Told them to close all my accounts, id cancelled the standing orders and wanted nothing more to do with them. Good bye, they're unlikely to ever see me again.

mon3ysav3r

I have been trying since Aug/Sept 2025 to open a Melton regular savings account but they still have not any available since they "paused" to move IT systems, I can only assume that they don't need any funds.

subjecttocontract

That may be the case or.....they have employed a firm to develop a new web site that is not fit for purpose and until they get it sorted they cant, wont, don't want any more headaches. Not worth loosing sleep over, my tip would be to avoid them.

mon3ysav3r

The Melton website banking portal certainly has some quirks, it sends one time passcodes to both mobile and email, and like Progressive you are forced to change your password regularly (every three months probably). 

bubieyehyeh

They also launched a new website which requires you to give a mobile number that they previously had, in order to reregister.

However they failed to check if they had a mobile number for all customers registered on previous website. 

I think many customers must have been affected since it took me nearly six weeks to get through on phone, their only solution was to send a letter to them with your mobile number. I did this and after two weeks I still couldnt reregister. So rang again and apparently my letter was in the backlog to be added to the system.

After that shambles, I would have closed all my accounts if they're wasn't penalties to close some of the accounts

I wonder if customer are still discovering  they can't reregister causing the phone queues