Cahoot - great 4.31 rate but very poor website design, not updated (since launch?)

friolento

mills112 said:

friolento said:

mills112 said:

i have a cahoot current account for my brother and it is very poor as you can't make payments easily.  every time you make a payment to the same person, you need to create them as a new payee as otherwise you can't change the reference of the payment, so if one was "refund", you couldn't use the same payee again and put in, "birthday present".  you therefore end up with lots of payees, who are actually just the same person.

you can't have an address that you have already had before, so when my brother moved out, he put in a new address but if he moved back in later, he can not change his address to that old one on their system, you would have to contact them.

there is no app so you can't control your debit card.  interesting that the government is bringing in user set contactless limit on debit cards, wonder how cahoot will deal with that.

they should really just move to santander as they don't really have a place in the banking structure now.  they were good when internet banking first started but they are way behind now.

i tried to open a savings account for my brother and it doesn't recognise you as an existing member, so you have to complete the savings application as if you are a new customer.

If it’s so bad, why not have your brother move to a bank he/you like better? Some pay a nice welcome bonus to switchers, e. g. Lloyds £250 at present 

he isn't well so it is not easy to move banks.  i am trying to get LPA for him so I can do this for him.  he has had the cahoot current account when they were one of the first internet bank, and back in those days they were ahead of their time, but not these days.

it would be better if cahoot shuts down their current accounts and move them all to santander as they don't offer current accounts anymore but they still keep their old current account customers.

If you are managing his current account for him without an LPA, can you not help him to request a current account switch without an LPA?

35har1old

mills112 said:

i have a cahoot current account for my brother and it is very poor as you can't make payments easily.  every time you make a payment to the same person, you need to create them as a new payee as otherwise you can't change the reference of the payment, so if one was "refund", you couldn't use the same payee again and put in, "birthday present".  you therefore end up with lots of payees, who are actually just the same person.

you can't have an address that you have already had before, so when my brother moved out, he put in a new address but if he moved back in later, he can not change his address to that old one on their system, you would have to contact them.

there is no app so you can't control your debit card.  interesting that the government is bringing in user set contactless limit on debit cards, wonder how cahoot will deal with that.

they should really just move to santander as they don't really have a place in the banking structure now.  they were good when internet banking first started but they are way behind now.

i tried to open a savings account for my brother and it doesn't recognise you as an existing member, so you have to complete the savings application as if you are a new customer.

RBS group is poor if you have multiple  accounts with the likes of Principality same sort code account number but different reference 
Unable to setup Payment to a second account without deleting the first

dont_use_vistaprint

It's pretty awful design but once you get used to it , its  just about functional for occasional use on a phone with a lot of zooming and scrolling. Right up there with the Leeds ....