Amazon Deceit !

Emmia

GDB2222 said:

Woodstok2000 said:

Where's the deceit?

Indeed. The OP has been perfectly fairly treated. 

But, maybe the CS rep misdescribed the replacement, or maybe the OP misunderstood. Either way, he seems disappointed with a perfectly reasonable response to his problem machine.

I think the OP was expecting new for old, i e. betterment.  

Alas that's not what happened.

saajan_12

jah1975 said:

.. which said REFURBISHED ???  At no point did the amazon associate state that's what I would receive; my question is "Can they do this ?"   .

No deceit here, you assumed it would be brand new but you had a used faulty item and got a used working item, which is correct. They don't need to state it, if anything a brand new item would be an unexpected bonus. 

Grumpy_chap

The OP had an 18-month old used Kindle with a fault.  
With the fault, the OP would have had an 18-month old used Kindle.
The refurbished item provided put the OP into the position of having a used Kindle.
Seems fair to me.

DeathByFluffy

There’s no deceit; they’ve acted perfectly reasonably. 

robatwork

You mentioned the box, but not the condition of the Kindle. If it's as good as or better than a typical 18 month old Kindle, then you're "whole" and I would accept it. Withdraw from the field of battle, and amend the title of this post. 

If it's noticeably worse than typical, or damaged, then I'd continue with your battle